DDP Roofing Services, Inc. is seeking a highly organized, customer-focused Assistant Service Coordinator to join our growing team. Under the supervision of the Service Manager and Service Support Manager, this position plays a key role in supporting the Service Department by coordinating service calls, dispatching technicians, maintaining communication with customers and vendors, and ensuring smooth day-to-day operations.

The ideal candidate is professional, detail-oriented, dependable, and thrives in a fast-paced environment while delivering excellent customer service.

Responsibilities

Answer and respond promptly to customer phone calls and emails with professionalism and urgency
Schedule and dispatch Service Technicians to customer work orders
Maintain accurate service department documentation including time records, job logs, reports, and customer communications
Support after-hours response processes and assist technicians and employees as needed
Communicate clearly and professionally with customers, employees, vendors, and management
Maintain positive customer relationships and uphold DDP Roofing’s reputation for quality service
Assist with processing service call documentation to support payroll and accounting functions
Ensure compliance with company policies, procedures, and service department standards
Coordinate with administrative departments including Accounting and Human Resources
Help identify and resolve customer service or operational issues in a timely manner

Qualifications

Strong customer service and communication skills
Excellent organizational and multitasking abilities
Ability to work independently and prioritize tasks efficiently
Experience with scheduling, dispatching, or service coordination preferred
Proficient with Microsoft Office and general computer systems
Strong attention to detail and follow-through
Ability to remain professional and calm in a fast-paced environment

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer
Ability to communicate effectively by phone and in person
Must be able to occasionally lift and carry office materials up to 15–20 pounds
Ability to perform repetitive tasks such as typing, filing, and data entry
Ability to move throughout the office as needed during the workday
Must be able to maintain focus and productivity in a fast-paced office environment

Why Join DDP Roofing Services?

Established and growing company
Team-oriented work environment
Opportunity to make a direct impact on customer satisfaction and daily operations
Competitive pay based on experience
Benefits available based on employment status

If you are dependable, organized, and enjoy helping customers while supporting a strong service team, we encourage you to apply!

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