Technician, Audio Visual Support

By joining our team, you’ll be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

Job Description Summary

Job Description

The Technician, Audio Visual Support:

• Operates and tests daily functionality of all audio visual (AV) and integrated conference rooms

• Performs routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers and LCD/Plasma Displays

• Performs preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer

• Troubleshoots AV/V problems last minute as required as well as non-critical situations

• Assists with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations

• Interacts with Help Desk ticketing system to respond to end user requests

• Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design

• Setups and breakdowns all onsite meetings

• Tests systems to ensure equipment and room functionality

• Escalates issues to the next level if unable resolve issues

• Performs remote/onsite testing for offsite locations

• Ensure all AVS spaces are presentable for use

Reporting Relationships

• Reports to End User Computer Manager

Knowledge, Skills & Abilities Required

• 2-5 Years of AV support experience in large organization, healthcare environment a plus

• Ability to determine, evaluate, and diagnose advanced video related connection issues and performance problems.

• Demonstrated punctuality and time management skills to make time sensitive appointments and meet client deadlines

• Ability to maintain a professional and positive attitude in a fast paced and high pressure environment

• Strong verbal and written communication skills

• Background in network and video protocols and codecs to include: TCP/IP, H.323, SIP, G.711, G.729 and Cisco videocode cs

• Experience with WebEx, Cisco Meeting Place and Zoom and Microsoft Teams.

• Ability to adapt technologies to meet changing business processes, and environments

• Knowledge of enterprise risk processes and best practices

• Broad knowledge of AV infrastructure, with strong understanding of the relationship between audio, video,

• Telecommunications technology components and software including: MCU, TMS, Cisco codecs, Microphones, AV amplifiers, Scalars, Multiplexers, Splitters, cable standards and other Audio Visual technologies

• Ability to train end users on basic functions of AV when required

• Possesses and applies both specific, and broad knowledge of principles, practices and procedures in the field of specialization to the completion of assignments

• Ability to work directly with vendors to manage support services and contract coordinaton.

• Proven ability to deliver excellent white-glove service to internal and external stakeholders

• Strong ability to prioritize and manage AV support requests efficiently.

Working Conditions

• Normal office environment with little or no exposure to dust or extreme temperature.

• This position may occasionally require working weekends to support audio-visual setups and events.

• Overtime may also be required depending on event start and end times.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Pay and Benefits*:

Pay Range:

Benefits:

Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits

*Benefits and benefits’ eligibility can vary by position. Actual compensation will be determined by equity and qualifications of the role.

Equal Employment Opportunity Employer

Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law.

EEO is the Law | EEO is the Law - Know Your Rights | View our Full Policy

Shirley Ryan AbilityLab is an Affirmative Action Employer as required by law.