Implementation Consultant (Professional Services)

Professional Services Consultants work hand-in-hand with customers to properly configure, deploy, and operationalize the Gong Platform so they can achieve mission-critical business outcomes. They are comfortable embedding themselves as trusted advisors within customers’ revenue teams - providing strategic insight into business process mapping, technical configuration, change management methods, and energizing a user base to drive adoption. In this role, you will support Professional Services’ North America Delivery team to guide customers through the earliest phases of their customer journey: implementation, go-live, and initial adoption. Responsibilities include providing a best-in-class implementation experience, participating in discovery workshops to uncover business pain and recommend solutions, prioritizing competing objectives across multiple customer engagements, consulting on change management practices, providing project status updates to executives, maintaining product expertise, working with technical and security teams for deployment and integration, partnering with Sales & Customer Success for seamless transitions, conducting meetings onsite and remotely, and contributing to practice development initiatives. Qualifications include 5+ years consulting experience, preferably in customer-facing professional services, experience with Cloud, SaaS, or enterprise software, understanding of revenue functions, project management knowledge, strong CRM experience, ability to work with customer Ops & Technical teams, excellent communication skills, and willingness to travel. Perks include medical, dental, vision plans, wellbeing fund, mental health benefits, 401(k), education stipend, flexible vacation, paid parental leave, recharge days, and work from home stipend. The annual salary range is $89,600-$125,000 USD, with compensation based on various factors including location and may include bonuses, equity, and benefits.