Regional Client Relations Manager

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We’re seeking a hands-on, service-driven Regional Client Relations Manager to lead a dynamic workplace services team and deliver an exceptional on-site experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading diverse service lines, and can build strong relationships while driving operational excellence.

Compensation: $80,000 - $85,000 annually.

Compensation is commensurate with skills and experience.

Shift 8am to 5pm (Onsite role)

Key Responsibilities

Team Leadership & Operations

• Lead, coach, and develop a team of 8 across mailroom, print/copy, reception, hospitality, and records
• Oversee daily operations to ensure all service lines run efficiently and meet client expectations
• Foster a collaborative, accountable team environment focused on service excellence

Talent & Development

• Manage the full hiring process, including interviewing, onboarding, and training new team members
• Provide ongoing coaching, performance feedback, and development opportunities

Client Relationship Management

• Build and maintain strong partnerships with the Office Manager and key client stakeholders
• Act as the primary point of contact for service delivery, proactively addressing needs and identifying improvements

Event & Workplace Experience

• Plan and execute on-site events, ensuring a high level of service and attention to detail
• Partner with internal teams and vendors to deliver seamless, engaging experiences

Operational Projects & Office Move Support

• Lead and support office-wide initiatives, including ongoing cleanup and organization efforts
• Play a key role in office move preparation, coordinating logistics and ensuring a smooth transition

What You Bring

• Experience managing multi-service teams within office services, hospitality, or workplace operations
• Background in Account Management, law firm environments and or office services management.
• Strong leadership skills with the ability to motivate and develop teams
• Excellent communication and relationship-building abilities
• Highly organized with the ability to manage multiple priorities and projects

#LI-NL1
 

Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.