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Department
BSD UCP - Information Services
About the Department
The BSD is the largest academic unit within the University. The BSD is comprised of faculty from ten basic science departments, 13 clinical departments, and several Centers and Institutes. The approximately 1,300 faculty and 3,000 staff members working in the BSD collaborate across the organization to achieve our Mission, Vision, and Values (MVV):
MISSION: As part of the University of Chicago, we pursue globally impactful solutions to seemingly unsolvable challenges. Through our rigorous research, innovative education, and comprehensive care and healing, we collaborate on life-changing advancements that create meaningful results for our community and the world, including a greater, more equitable future for all.
VISION: Together, we elevate the human experience with knowledge and health care.
VALUES:
• Commit to Excellence: We contribute our exceptional talents to all we do and empower the same spirit of excellence in others.
• Embrace Curiosity: We stay open to new ideas, champion diverse perspectives, and drive a culture of thoughtful risk-taking to deliver transformative innovation.
• Embody Equity: We identify systemic issues and then foster change to drive a more equitable environment inclusive of diverse people, ideas, and fields of science.
• Grow Together: We meaningfully collaborate with one another to create something bigger than we could ever achieve alone.
• Make a Difference: We lead with heart and compassion in all our interactions. We create positive change in our areas of influence, whether expanding scientific inquiry, developing the next generation of leaders, or healing our community.
• Take Ownership: We accomplish what we say we will and hold ourselves and one another accountable for our actions.
The MVV serves as our True North, charting our strategic plan for the next ten years and beyond. It is an exciting time to be a part of the University of Chicago and the BSD. Our team is helping to shape the future for our learners, staff, faculty, patients, and community.
Job Summary
The Assistant Director leads complex projects, mentors senior analysts, helps define application standards and best practices, and ensures reliable system performance, data integrity, and alignment with operational and business needs. This position partners closely with clinical, revenue cycle, and IT leadership to drive optimization, scalability, and continuous improvement of professional billing systems and processes.
Responsibilities
- Serves as a senior subject matter expert for Epic Resolute Professional Billing, including reporting, extracts, charge router, work queues, security, and workflow configuration.
- Provides oversight and guidance for the design, build, testing, and implementation of Epic PB enhancements and optimizations.
- Ensures system stability, data accuracy, security, and availability across PB applications, reporting platforms, and analytics solutions.
- Leads troubleshooting efforts for complex, high-impact issues, and coordinates resolution across technical teams and business stakeholders.
- Provides day to day leadership, mentoring, and work direction for senior and mid-level analysts.
- Assists the Director with staffing needs, onboarding, training plans, knowledge transfer, and performance feedback.
- Promotes standard methodologies, documentation practices, and quality controls across the team.
- Serves as an escalation point for analysts and business partners.
- Leads multiple concurrent, cross-functional initiatives from intake through delivery with minimal supervision.
- Supports project planning, scope definition, timelines, and risk mitigation in partnership with the Director.
- Coordinates system upgrades, enhancements, testing cycles, and go live activities.
- Translates business requirements into technical solutions that improve operational efficiency and user experience.
- Acts as a liaison between IT and operational leaders to evaluate needs, recommend solutions, and align technology with business priorities.
- Participates in governance, prioritization discussions, and strategic planning activities related to revenue cycle systems.
- Communicates status, risks, and recommendations clearly to both technical and non-technical audiences.
- Supports development and optimization of reporting, dashboards, and analytical solutions using enterprise data sources.
- Identifies opportunities to improve workflows, reduce manual effort, and enhance data-driven decision-making.
- Contributes to long-term roadmap development for Epic PB and associated systems.
- Leads business process analyses, needs assessments, and preliminary cost/benefit analyses. Solves unique and complex problems relating to computer equipment capacity, limitations, and operation time.
- Utilizes expertise and a thorough understanding of business systems and industry requirements to translate business and user needs into system requirement specifications.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Certifications:
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Preferred Qualifications
Education:
- Master’s degree in a related field.
Experience:
- Minimum of 8 years of professional IT experience, with at least 5 years of direct Epic Resolute Professional Billing (PB).
- Demonstrated experience leading complex IT or revenue cycle initiatives with cross-functional stakeholders.
- Background mentoring or leading technical teams in a healthcare or physician practice environment.
Certifications:
- Epic certifications in Resolute Professional Billing or must be obtained within a defined timeframe.
Technical Skills or Knowledge:
- Proficient with data warehousing, BI tools such as Power BI, or healthcare analytics platforms.
- Advanced Epic PB expertise.
- Strong understanding of revenue cycle operations, billing workflows, and reporting needs.
Preferred Competencies
- Leadership and influence without full authority.
- Analytical and problem-solving skills.
- Manage ambiguity and prioritize competing demands.
- Strong collaboration and relationship-building skills.
- Attention to detail with a focus on operational outcome.
- Excellent verbal, written, and organizational communication skills.
- Demonstrated ability to balance strategic thinking with hands-on execution.
Working Conditions
- Office environment.
Application Documents
- Resume/CV (required)
- Cover Letter (preferred)
The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUSTÂ be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Role Impact
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Pay Rate Type
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FLSA Status
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Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
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Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
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All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
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