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Description
Responsible for assisting the Catering Sales Manager in acquiring, maintaining and servicing catering customers
Essential Functions
- Assist Catering Sales Manager in the organization of special events and catering orders
- Available to work a variety of hours, days and shifts, including weekends
- Safely and effectively use and operate all necessary tools and equipment
- Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
- Ability to multitask calmly and effectively in a busy, stressful environment
- Work in a confined, crowded space of variable noise and temperature levels
- Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
- Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
Key Responsibilities and Duties
- Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
- Greet guests with a warm, sincere smile
- Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
- Assist in overseeing catered events
- Assist with special projects when required by Partners, GMs or Managers
- Complete server training
- Become proficient in servicing catering calls
- Answer incoming catering calls and emails; respond or distribute to the appropriate person
- Email, fax or mail collateral and materials to prospective clients
- Update client list as property of LEYE
- Maintain, update and organize files, sales materials and supplies
- Assist with developing and writing catering proposals and contracts
- Attend weekly catering meetings and communicate all pertinent information to appropriate personnel
- Order and maintain party supplies, decorations and equipment
- Maintain a list of preferred third party vendors
- Comprehend and maintain incentive programs for LEYE catering personnel and customers
- Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
- Understand and respond knowledgeably to questions about the restaurant and menu
- Use sales techniques to present and encourage current promotions to guests
- Follow all steps of service
- Understand and follow the food allergy procedure and special orders/restrictions
- Comply with all safety and sanitation guidelines and procedures
- Successfully complete alcohol awareness training
- Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
- Get along well with others and be a team player
- Other duties will be assigned as needed
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