Bilingual English/Spanish Immigration Legal Services Administrative Assistant -2025683

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

World Relief is seeking a Bilingual English/Spanish Immigration Legal Services Administrative Assistant. 

Is social justice important to you? Consider joining our immigrant serving agency by using your administrative gifts that will give you assurance that your work contributes to changing people's lives. This position is the first face and voice with whom immigrants in our community will interact and you can help make sure they are received with welcome and dignity. This position will offer administrative clerical support to the World Relief Chicagoland’s Immigration Legal Services (ILS) department and the Asylum Legal Clinic (ALC) which is part of ILS. The position is based in the Chicago office and requires occasional travel to the Aurora or DuPage (Carol Stream) offices. This position will work collaboratively with the Front Office Administrative Assistant in the Chicago office. Applicants must be fully bilingual in both spoken and written English/Spanish. 

• Work in collaboration with the Front Office Administrative Assistant to serve all World Relief Chicago clients well 
• Answer and screen all incoming phone calls for the ILS department and direct accordingly 
• Facilitate in-person and telephone intake of new and existing clients 
• Schedule appointments and administer reminder notifications
• Case note existing client interactions  

• Collect payment from clients and issue receipts and fill out an invoice in the ILS database system, LawLogix (LLX)
• Prepare weekly income reports and submit to the WRC finance department 
• Manage/direct all outgoing and incoming mail for ILS/ALC staff in collaboration with the ALC paralegal
• Assist as needed with prompt filing and data entry of all correspondence from the government and communicate pertinent information to the appropriate client and/or ILS Representative
• Provide Spanish/English document translation as needed   
• Scan and upload closed case files to LLX database
• Maintain adequate office supplies for the ILS department and coordinate orders when necessary  

• Participate in bi-monthly or as needed ILS department meetings, usually held virtually on Wednesday afternoons, periodically in-person at the DuPage office
• Participate in bi-monthly or as needed Administrative Huddles usually held virtually, periodically in person at the DuPage office
• Participate in Chicago Staff and All Staff meetings periodically, as well as Chicago Staff and All Staff trainings, as required 
• Train and oversee administrative interns and volunteers to assist with administrative tasks
• Provide additional administrative support to ILS Representatives as needed
• Participate in periodic Saturday off-site clinics 

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Ability to navigate significant trauma of clients with care, patience, and boundaries.
• Bilingual English/Spanish - fluency in spoken and written Spanish including the ability to translate documents from Spanish to English and English to Spanish.
• Proficiency with Microsoft, Outlook, Word & Excel.
• Excellent communication skills including an ability to patiently inform and direct.
• Cross-cultural experience including cross-cultural communication skills.
• Excellent problem-solving skills and flexibility to work in a frequently changing environment.
• Ability to handle a large call volume and manage frequent interruptions.
• Strong attention to detail and organizational skills.
• Strong self-starter skills and a desire to learn and grow.
• Flexibility to keep up to date on regular changes in programming and scheduling.

• Associates degree or higher education preferred

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.