About the Company

Midwest Express Clinic is the “Best in the Midwest” when it comes to your health care needs. We provide a
convenient alternative to an ER visit or doctor’s appointment for illnesses and injuries that are urgent but not
emergent. We are one of the fastest growing urgent and primary care chains in the Midwest, with 50+ locations between the Chicagoland and Northwest Indiana area since our doors opened in 2012. Now hiring Clinic Supervisors in our Northern Suburb locations!

Job Summary

The Clinic Manager will be responsible for managing the day-to-day functions of the front desk, medical
triage, and back office staff of an assigned Urgent Care clinic location and ensuring the highest quality care,
patient experience and operational efficiency is being met. This position collaborates with the Medical
Provider teams and requires strong patient experience skills, the ability to problem solve and deescalate, and
motivate team members. This is a full-time, salaried, Monday- Friday on-site position.

Responsibilities

• Provides day to day leadership of the Clinic's culture and environment, ensuring adherence to policy
and procedures and workflows.
• Provides training to medical assistant and radiology tech roles and responsibilities, including intake
and registration, patient triage, and other administrative tasks, while ensuring the highest quality
patient experience standards.
• Direct analysis/intervention related to clinic issues, with a focus on front office to back-office
activities.
• Assist with and serve as a primary contact for de-escalation and crisis intervention efforts
• Identify and communicate priorities, timelines, and accountabilities to ensure efficient use of
resources and to promote an open and productive work environment
• Cultivate a positive work environment, consistent with the values of the organization, and foster a
group dynamic that yields high people engagement and supports a culture of quality care and
efficiency, utilizing collaboration and open discussions to develop staff skills
• Serve as a resource for patient questions and concerns regarding patient experience.
• Consults with the Regional Manager regarding employee and workplace concerns.
• Keeps inventory of medical supplies and requests orders of supplies as needed and within budget.
• Enhance operational effectiveness, emphasizing cost containment, accurate patient registration, and
efficient patient experiences
• Participate actively in quality improvement projects to achieve and sustain high-quality patient
experience and health outcomes
• Ensure compliance with federal, state, and local regulations
• Ensure and maintain a safe work environment, upholding company-wide quality of care standards

Qualifications

• Associate’s Degree required, Bachelor’s Degree preferred from an accredited institution preferred,
but not required.
• BLS Certification
• Minimum of 2-3 years of progressive experience in medical settings• Must have valid driver's license
• Knowledge of regulations, HIPAA policies, and clinical best practices
• Experience working in patient-centric environment
• Experience working with electronic health systems and databases, experience with Experity a plus.
• Demonstrated excellence in interpersonal skills and conflict resolution
• High regard for confidential information and ability to communicate effectively with leadership

Salary: $60,000-$70,000/year

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