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Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
ABOUT CUSTOM PRINT GRAPHICS:
Custom Print Graphics (CPG) is a Chicago-based decorated apparel company with over 15 years in the industry. We specialize in screen printing, embroidery, and direct-to-film (DTF) decoration, serving a diverse client base ranging from local small businesses and nonprofits to regional and national brands. With a close-knit team and a shop built on craftsmanship, efficiency, and relationships, we're proud of the work we put out and the culture we've built. If you're looking for a place where your contributions actually matter and no two days look exactly the same, you'll fit right in here.
WHAT YOU'LL DO:
- Serve as the first point of contact for customers by phone, email, and walk-in - providing prompt, professional, and friendly communication
- Greet and assist walk-in customers and vendors, directing them appropriately and ensuring a positive front-desk experience
- Manage and respond to a high volume of inbound emails, ensuring inquiries are answered or escalated in a timely manner
- Answer multi-line phones and handle or transfer calls with professionalism
- Follow up on open orders, proofs, and artwork approvals to keep jobs moving on schedule
- Communicate order status updates, delays, and delivery timelines to customers proactively
- Assist with quotes and pricing inquiries using established pricing guidelines
- Maintain organized records of customer interactions, orders, and correspondence
- Collaborate with production, art, and shipping departments to resolve issues and keep workflow smooth
- Perform general front-office administrative duties as needed
WHAT WE'RE LOOKING FOR
- 1+ years of customer service, front desk, or office administration experience (manufacturing, print, or production environment a plus)
- Excellent written and verbal communication skills; comfortable managing email volume and phone calls simultaneously
- Strong organizational skills and attention to detail — you catch things before they become problems
- Proficiency with Microsoft Office or Google Workspace; comfort learning order management or production software
- Ability to multitask and stay calm in a fast-paced, deadline-driven environment
- Team player with a positive attitude who takes ownership of their role
- Reliable, punctual, and committed to showing up and following through
WHAT WE OFFER
- Competitive hourly pay: $18–$23/hr, depending on experience
- Paid Time Off (PTO)
- 401(k) retirement plan
- Consistent, predictable schedule: Monday through Friday, no nights or weekends
- A tight-knit team and collaborative work environment
- Opportunity to grow with a well-established and expanding company
Learn more about this Employer on their Career Site
