We are seeking a Direct Bill Assistant for our busy call center located just a mile south of Midway Airport! The Direct Bill Assistant will provide excellent customer service to collect payments and respond to billing inquiries from external and internal customers. This is an excellent opportunity for a Customer Service Professional who is looking to grow in their profession.

DUTIES & RESPONSIBILITIES:

Handle high volume of inbound calls from insureds regarding billing.
Take payment and billing questions by phone
Work with the underwriting department to resolve billing matters
Process payments received by mail, phone, walk-ins and online into billing systems
Process agent sweeps and policy EFT payments on a daily basis
Process premium returns via ACH to agents as needed
Close and reconcile all payment batches on a daily basis
Process premium refunds by reviewing all daily system reports
Collection and follow up on NSF premium payments-Insured Drafts and Credit Card
Print and process all checks issued
Loss and Premium refunds
Report all checks issued and voided to the bank for positive pay
Match and attach claim checks to files verifying approval of payment
Post cash disbursement journals
Process stop payment requests
Daily filing of journal entries, paid bills, other documents
Assist with other accounting projects as needed.

QUALIFICATIONS REQUIRED:

Pleasant phone demeanor is a must!
Detail oriented and proficient in data entry required
Strong ability to multitask
Strong Communication skills
Proficiency with Excel and Word

PREFERRED:

High School education minimum with some accounting experience preferred
Associates degree in business or accounting a plus
Bilingual- English/Spanish, a plus

First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:

Competitive Salaries
Commitment to your Training & Development
Medical and Dental
Telemedicine Benefit
401k with a generous company match
Paid Time Off and Paid Holidays
Tuition Reimbursement Training Programs
Wellness Program
Fun company sponsored events
And so much more!

Estimated Compensation Range: $16/hr-$20/hr*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.

Learn more about this Employer on their Career Site