Guest Service Rep

Guest Services Representative Part time / Evening and weekends availability required 

 Starting Pay Rate = $17.50 per hour, with a $0.50 increase after 30 worked events!

 Location: Both Rate Field & United Center 

General Responsibilities:

Provide each guest with a safe, comfortable, and enjoyable environment to view events at the Guaranteed Rate Field through knowledge of available guest services and facility familiarization.

 Demonstrated Skills: 

• Ability to follow direction 
• Consistent high level of customer service in a fast-paced environment
• Approachable, friendly, and articulate
• Self-motivator with a positive attitude
• Ability to work effectively on a team
• Ability to adhere to scheduling methods and procedures
• Punctual, proactive, and accountable
• Ability to work Outdoors 

 Specific Duties: 

• Maintain a fun, friendly, and safe environment in assigned sections
• Greet guests as they enter the arena with a smile
• Deliver outstanding customer service under a variety of circumstances
• Assist guests with disabilities, providing a wheelchair escort as requested
• Maintain a pleasant, friendly, and professional demeanor with guests and coworkers
• Operate ticket scanners and ensure all guests have proper tickets or credentials
• Provide accurate information and directions to the various areas in the facility
• Operate elevators and escalators in a safe manner and ensure that only guests with proper tickets are allowed access to particular levels
• Document incidents and notify supervisors regarding issues that may require further attention 
• Additional duties as assigned

 Qualifications: 

• Must be 16 years of age or older
• Must be available to work evening and weekend hours. Report time typically begin at 4:30pm on weekdays and can be any time on Saturdays and Sundays
• Must be able to stand and walk for a minimum of 5 hours
• Must be punctual and able to comply with attendance standards
• Must be willing and able to comply with all grooming and uniform standards. Extreme hair color, extreme facial piercings, and facial or offensive tattoos are not allowed

 Additional information:  

• Average work hours will not exceed 1000 hours per calendar year 
• The individual may be required to sit or walk up to 2/3 of the work shift 
• The individual may also be required to use their hands, stoop, kneel or reach with their hands up to 1/3 of the work shift 
• The individual may also be required to lift up to 10 pounds up to 2/3 of the work shift 
• The physical demands described here are representative of those which must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions