IT Support Engineer

WHAT YOU’LL DO

You will serve as the primary on-site IT presence in our Chicago office, owning local IT operations while also providing remote support to employees across other office locations. You’ll play a key role in ensuring reliable, secure, and efficient day-to-day IT operations in a fast-paced ad tech environment.

In this role, you’ll help ensure employees can move quickly and confidently, with minimal friction from IT issues. This position requires a hands-on, self-directed problem solver who is comfortable working independently, collaborating with distributed teams, and delivering a high-quality end-user experience.  This position includes participation in an on-call rotation and occasional travel to headquarters in Orange County, CA or other offices as needed.

THE DAY-TO-DAY

• Provide day-to-day IT support for the Chicago office and remote support for other office locations
• Troubleshoot hardware, software, and network issues across macOS and Windows systems
• Perform workstation setup and configuration for new hires and support occasional workstation moves
• Support SaaS applications, collaboration tools, conference rooms, AV systems, and office connectivity
• Assist with onboarding and offboarding, including device provisioning, account access, and security controls
• Maintain IT documentation, asset inventory, and operational runbooks
• Apply security best practices, patching, and access controls in a hybrid cloud/on-prem environment
• Partner with remote IT, security, and engineering teams to resolve escalated or systemic issues

MUST HAVE

• 4–6 years of experience in IT support, desktop support, or systems support roles
• Strong hands-on experience supporting macOS and Windows endpoints
• Experience administering Microsoft Exchange, Office 365, Windows Server, and Active Directory
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Wi-Fi)
• Comfortable working independently as the sole on-site IT presence in an office
• Strong troubleshooting, prioritization, and problem-solving skills
• Clear, professional communication skills with technical and non-technical stakeholders
• Experience working in fast-paced, production-focused environments

GREAT TO HAVE

• Experience supporting hybrid cloud and on-prem infrastructure
• Familiarity with identity and access management tools (Okta, Google Admin)
• Experience with endpoint management or MDM tools (Jamf, Intune)
• Basic scripting or automation experience (PowerShell, Bash, Python)
• Exposure to security tooling, monitoring, or compliance-focused environments

LIFE AT VIANT

Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more. 

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