New Client Coordinator

New Client Coordinator | The Illinois Hammer Injury Law Firm 

About the Company: The Law Offices of Dworkin & Maciariello specializes in personal injury law, handling cases related to car accidents, workers' compensation, medical malpractice, and other personal injury claims. With a strong reputation for helping clients secure justice and fair compensation, we are committed to providing personalized and vigorous legal representation. We seek individuals to join our team who demonstrate compassion, empathy, and expertise to support our clients throughout their journey. 

Position Overview: We are seeking a highly motivated New Client Coordinator to join our dynamic team at the Illinois Hammer Injury Law Firm. With a team of experienced attorneys, we are dedicated to providing exceptional legal representation to our clients. We pride ourselves on our commitment to justice and ensuring that injury victims receive the compensation they deserve. As an Intake Specialist, you will be the first point of contact for individuals seeking legal representation for personal injury and workers compensation cases. Your primary responsibility will be to gather essential information from potential clients, evaluate the merit of their cases, and ensure they receive the assistance they need to start their legal process effectively. 

Responsibilities: 

1. Client Interaction: Answer phone calls and respond to emails from potential clients promptly and professionally, demonstrating empathy and understanding while discussing sensitive personal injury and workers compensation matters.
2. Case Evaluation: Conduct initial consultations to gather information about the potential client's case. Assess the viability of the potential case by evaluating the facts and circumstances surrounding the injury or accident. Collaborate with attorneys to determine the merit of claims.
3. Documentation and Record Keeping: Maintain accurate and organized records of client interactions, case details, and relevant documents. Complete intake forms and paperwork required for new clients, ensuring all client data is confidential and handled in compliance with legal and ethical standards.
4. Client Support: Provide information to potential clients about the legal process and the services offered by the firm. Offer guidance and resources to potential clients regarding medical treatment and documentation.
5. Team Collaboration: Collaborate with attorneys and legal staff to streamline the intake process and maintain open communication. Participate in regular team meetings and training sessions to stay updated on procedures and changes.

Qualifications: 

• Excellent verbal communication skills and a strong sense of empathy
• Bilingual Spanish/English required
• Strong written and verbal communication abilities
• Sales experience is a plus
• Experience with Salesforce is a plus
• Prior law firm experience is preferred
• High school diploma or equivalent required; additional education or certifications are a plus

Schedule:  

• Hybrid in office; Monday – Friday 

Pay Range:  

• $22-$26 hourly

Benefits: 

• Comprehensive Insurance Coverage: Health, dental, vision, HSA, FSA, and pet insurance
• 401(k) Retirement Plan: Employer match of 3%, plus 50% match on contributions up to 5%
• Paid Time Off: Vacation, sick leave, and floating holidays begin accruing immediately upon hire
• Paid Leave Act: Available after 60 days of employment
• Tuition Reimbursement: Up to $4,000 annually for approved educational expenses
• Professional Development: Ongoing training and development opportunities to support career growth
• Positive Workplace Culture: Supportive, collaborative, and inclusive environment
• Employee Engagement: Regular programs and initiatives to foster team connection and morale

Disclaimer:
This job description is not intended to be an exhaustive list of duties, responsibilities, or activities. The tasks and responsibilities outlined may not cover every possible assignment that may be assigned. The employer reserves the right to modify or add tasks at any time, with or without notice.