Quality Improvement & Performance Advisor

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

The Quality Improvement & Performance Advisor will be responsible for the development, implementation, and delivery of clinical quality initiatives for the Lurie Children’s Health Partners Clinical Integration Network (CIN). Quality Improvement and Performance Advisors skillfully apply the principles of quality improvement, project management, stakeholder management, and meeting facilitation to identify inefficiencies and develop and implement creative solutions that address barriers to optimal, cost-effective care. Quality team members work effectively with diverse stakeholders such as CIN leadership, external vendors, Lurie Children’s leadership, Lurie Children’s specialists and community pediatricians / practices, to improve quality of care and clinical outcomes for the CIN pediatric population. 

Job Responsibilities:

• Participates in the implementation of a strategic, structured approach to quality improvement of care across the network, with a primary focus on community-based practices in value-based contracts. 

• Develops, implements, and provides project management support for initiatives that improve quality, cost, and utilization for a subset of practices. Proactively anticipates project barriers and establishes contingency plans. 

• Serves as ‘the face’ of the CIN in the physician offices and the primary point of contact for questions and issues. Develops and enhances relationships with community-based physicians and their practice staff. 

• Supports practices in the network in transitioning to value-based payment structures that promote achieving the CIN mission.

• Leads physician and practice staff training and education regarding updates in value-based principles such as cost, utilization, quality, and patient experience metrics, as well as vendor-supported tools. 

• Develops coherent, actionable summaries from the input of hospital and community providers, staff, and additional stakeholders generated during meetings. 

• Interprets data from a variety of sources and regularly shares data in an actionable format with practices. 

• Develops and shares meaningful summary reports supporting priority metrics for the CIN; possesses working knowledge of the payor contracts and annual incentive models. 

• Monitors practice-specific data to continually identify opportunities for improvements in quality, cost, and utilization. 

• Collaborates with Financial Analytics Team to share specialty retention reports, market analysis, patient-provider assignment, and contracting with practices.

• Collaborates with the Director of Operations and CIN vendors for ongoing clinical and claims data acquisition & integration in support of the clinical quality measures. 

• Troubleshoots issues identified by practices in CIN-supported tools. 

• Attends CIN meetings as requested by leadership. 

• Performs job functions adhering to service principles with customer service focus of innovation, service excellence, and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.

• Other job functions as assigned.

Education and Experience:

• Bachelor’s degree required. Master’s degree (MPH, MHA, MSN, MBA, or other relevant degree) preferred. 

• Ability to apply quality improvement and process improvement techniques and methodologies in value-based arrangements. 

• Understanding of integration of care across the continuum.

• Demonstrated knowledge and experience in utilizing quality measurement systems and in creating practical and effective practice workflow tools. 

• Proven ability to create and maintain relationships with physicians and medical practice personnel. 

• Exceptional communication and interpersonal skills. 

• Strong computer skills; Microsoft Office Suite and vendor applications; experience using EMR system(s) preferred. 

• Minimum of 3 years of related professional experience required.  

• Local travel required; ability to attend evening meetings required on occasion.  

Education

Pay Range

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. 

For questions about how to request an accommodation please contact: employeehealth@luriechildrens.org

AI Notice 

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: peoplequestions@luriechildrens.org