RCI Intake and Mapping Operations Program Manager

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in program or project management in an enterprise, cloud, or technology environment.
• Experience translating regulatory, legal, or policy text into structured data, actionable constraints, or technical requirements.
• Experience in operational process improvement, workflow design, or quality assurance.
  

Preferred qualifications:

• Experience in process improvement or Lean Six Sigma.
  
• Experience in the business technology market as a program manager in SaaS, cloud computing, or emerging technologies.
  
• Experience with cross-functional engineering, sales, and marketing teams in cloud computing or related fields.
  
• Experience managing expectations, needs, and priorities of executive internal stakeholders based on the overall goal and program success.
  
• Experience working effectively on a product, team, or process.

About the job:

We are currently operating in a pivotal era for the company, characterized by the rapid expansion of AI, a broadening product portfolio, and an increasingly complex landscape of global regulations and reporting standards.

The Risk, Compliance and Integrity (RCI) Intake and Mapping team is central to navigating these changes. We manage the core execution of decomposing and mapping obligations while simultaneously collaborating on strategic initiatives to integrate AI into compliance workflows responsibly.

As a team of subject matter experts, we prioritize precision, efficiency, and the translation of intricate data patterns into forward-thinking strategies. Our mission is to provide clear, actionable obligation data that supports Google's Product Areas in achieving both rapid innovation and rigorous compliance.

As an Intake and Mapping Specialist, you will be at the ground level of transforming Google's regulatory compliance operations from a human-only process to a highly scalable AI-first model. You will serve as a critical compliance Subject Matter Expert (SME) who ensures the highest level of accuracy and risk mitigation within the run-the-business work. In addition to delivering quality results to clients, you will be required to continuously evolve processes in partnership with advancements in AI. To support this, you will actively help build, test, and iterate on evolving AI tools and models that enable scaling and efficiency. Connecting the two, you will also influence and adapt to evolving Human-in-the-Loop (HITL) workflows in conjunction with technological advancement.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities:

• Serve as a critical compliance Subject Matter Expert (SME) to provide high-quality decomposition and mapping to thematic topics.
• Emerge and evolve to address more thematic topics with greater precision, act as a primary liaison to broader Compliance teams. Help define needs, inform development, establish risk tolerance thresholds, and directly test, validate, and fine-tune emerging AI models.
• Refine human validation workflows, ensuring that automated outputs meet strict quality standards while actively driving down overall processing cycle times.
• Adapt between providing direct, manual decompositions (where automation is not yet possible) and performing high-level verification and quality control (where AI is enabled).