Rev Cycle Training Manager

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

The Revenue Cycle Learning Manager leads the planning, development, and execution of the Revenue Cycle Training program. This role manages a team of Learning Specialists and reports to the Consolidated Service Director. The Manager ensures effective training solutions for staff and revenue cycle leadership specific responsibilities, aligning with best practices to drive operational excellence and continuous improvement.

Essential Job Functions:

• Lead the design, development, and continuous improvement of comprehensive Revenue Cycle training programs by creating, refining, and deploying learning solutions aligned with organizational strategies, operational priorities, and best practices.
• Oversee curriculum creation, customization, and implementation across diverse audiences and job functions, ensuring instructional methods, modalities, and tools effectively support optimal job performance and workflow efficiency.
• Provide guidance and expertise on training methodologies, development processes, and standards to Revenue Cycle leadership, cross‑functional partners, and internal stakeholders to support effective training decision‑making and execution.
• Direct the work of the Revenue Cycle Learning Specialist team, including interviewing, hiring, onboarding, coaching, performance management, quality assurance of deliverables, and fostering a collaborative, high‑performance team culture.
• Analyze training effectiveness using quantitative and qualitative data, preparing statistical reports that evaluate learning outcomes, identify gaps, and inform recommendations for continuous improvement.
• Cultivate and maintain collaborative relationships with Revenue Cycle operations, Human Resources, Information Technology, and external vendors to ensure alignment, consistency, and accuracy across all training initiatives.
• Maintain current knowledge of training methodologies, revenue cycle practices, and industry trends, proactively identifying opportunities to enhance learning systems, processes, and resource development.
• Other job functions as assigned.

Knowledge, Skills and Abilities:

• Bachelor’s Degree or equivalent experience required
• Minimum of 5-7 years of relevant business experience
• Direct supervisory experience
• Comprehensive knowledge of end-to-end Revenue Cycle operations, systems, metrics, and analytics
• Advanced knowledge of training and development principles, methodologies, and techniques obtained through previous experience
• Proven ability to provide leadership to execute an organization’s training and onboarding strategy, including development and design of learning content
• Proficiency in Microsoft Office Suite
• Experience with Epic Software

Education

Pay Range

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children’s facilities

• Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints — recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: peoplequestions@luriechildrens.org