Senior Data Center Support Services Technician

What You’ll Do

In this role, you’ll support day to day data center operations while working closely with multiple Oracle Cloud teams. You’ll gain hands on experience, contribute to critical processes, and build the foundation for future technical growth.

Your responsibilities will include:

• Working within a ticketing system used by various Oracle Cloud teams to track and manage operational activities
• Maintaining accurate documentation and creating or updating standard operating procedures (SOPs)
• Managing smaller projects independently and collaborating with your manager on larger initiatives
• Traveling between multiple Oracle sites
• Providing logistical and inventory support across the ORD region, including:
  • Rack scanning
  • Inventory audits, cycle counts, and asset verification
  • RMA processing
  • Part transfers
  • Shipping and receiving server components
• Supporting white glove delivery and escort services for on site activities
• Assisting with hardware related projects and operational tasks
• Maintaining asset inventory records and updating internal systems as needed
• Responding to on site operational needs, including occasional emergency support
• Meeting service level agreements (SLAs) for assigned tickets and tasks
• Participating in training and development programs to expand technical knowledge and learn new technologies

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.