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Senior Director, Client Service

Kantar
Posted 5 days ago, valid for 23 days
Location

Chicago, IL, US

Salary

$124,900 - $170,400 per year

Contract type

Full Time

Paid Time Off
Tuition Reimbursement
Flexible Spending Account
Wellness Program

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We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

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Job Details

Job Title: Senior Director, Media Client ServiceĀ 

Job Location: Hybrid- Atlanta, GA, Boston, MA, Chicago, IL, Norwalk, CT, Detroit, MIĀ 

  

About the role  

The Senior Director leads a strategic book of business within a broader practice portfolio, combining deep media effectiveness researchĀ expertiseĀ withĀ seniorĀ client advisory andĀ strong commercial acumen in partnership with client partners and sales teams.Ā This role influences investment decisions, drives multi-year growth, and delivers insight-led strategies that shape client outcomes.Ā 

Ā 

Primary Responsibilities  

  • Lead a set ofĀ high value client accountsĀ withĀ accountabilityĀ forĀ research delivery against forecasted targets,Ā profitability, client satisfaction, and long-term growthĀ 

  • Serve as a strategic advisor toĀ senior andĀ executive stakeholders,Ā influencing media investment decisions and shaping measurementĀ and learning agendasĀ 

  • Lead research,Ā ensuring best-in-class design and delivery of complex media effectiveness programs (e.g., brand lift, cross-platform measurement, attribution, ROI, segmentation)Ā 

  • Translate client business challenges into scalable research frameworks that drive sustained impact across campaigns and timeĀ 

  • Synthesize complex, multi-source data into clear executive narratives, delivering actionable recommendations that shapeĀ decisionsĀ 

  • Partner withĀ commercialĀ teams to driveĀ growthĀ by expanding existing accountsĀ andĀ identifyingĀ new research opportunitiesĀ 

  • Ensure operational excellence across account teams,Ā optimizingĀ resourcing, delivery models, and best practices to drive quality, efficiency, and scalabilityĀ 

  • Build and lead high-performing teams, developing talent and strengthening capabilities in research, storytelling, and client leadershipĀ 

  • Act as a senior representative of Kantar, contributing to client leadership, industry presence, and advancement of media measurement and analyticsĀ 

  

Essential Knowledge & Experience  

  • 10–15+ years of experience in market research, media analytics, or insights consulting, with significant ownership of complex client portfoliosĀ 

  • DeepĀ expertiseĀ executingĀ media effectiveness research, including brand lift, cross-platform measurement (digital, CTV, addressable, linear), and advanced methodologies (attribution, ROI, segmentation)Ā 

  • Proven ability to translate complex data into clear, executive-level narratives that drive strategic decision-making and influence investment outcomesĀ 

  • Demonstrated success serving as a trusted advisor to senior and executive stakeholders, shaping measurement strategy and long-term business directionĀ 

  • Strong commercial acumen, withĀ a track recordĀ ofĀ influencing partnership renewal,Ā driving growth and delivering multi-year account plansĀ 

  • Experience leading and scaling high-performing teams, including developingĀ researchĀ talentĀ and driving excellence across account structuresĀ 

  • Proven ability to deliver operational excellence at scale,Ā optimizingĀ resourcing, delivery models, and best practices across teamsĀ 

  • Excellent communication and leadership presence; able toĀ operateĀ effectively in fast-paced, complex client environmentsĀ 

  • Bachelor’s degreeĀ required; advanced degree preferredĀ 

Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including

  • Medical plans with comprehensive, affordable coverage for a range of health services

  • Health Savings Account/FSA

  • Dental, Vision and benefits to cover unique healthcare needs

  • Wellness Program

  • 401k with match

  • Tuition Reimbursement, Commuter benefits

  • Unlimited PTO

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (ā€œKantarā€). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager

The salary range for this role is $124,900 - $170,400 Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitiveĀ and alsoĀ to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.Ā 

Ā 

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.Ā 

Ā 

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health andĀ well beingĀ is taken into consideration.Ā 

Ā 

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.Ā 

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitiveĀ and alsoĀ to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.Ā 

Ā 

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.Ā 

Ā 

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health andĀ well beingĀ is taken into consideration.Ā 

Ā 

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.Ā 

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.

#LI-HB1

Location

Chicago, N. Green StreetUnited States of America

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitiveĀ and alsoĀ to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.Ā 

Ā 

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.Ā 

Ā 

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health andĀ well beingĀ is taken into consideration.Ā 

Ā 

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.Ā 

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.




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