Senior Director of Payments

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

• Drive enterprise payments strategy - Lead the vision, strategy, and roadmap for payments, aligning priorities with business objectives, client needs, market developments, and regulatory requirements.
• Enhance payment performance - Identify and implement opportunities to improve transaction processing, payment routing, authorization rates, operational efficiency, and overall ecosystem performance.
• Lead modernization initiatives - Build and advance scalable payment capabilities, processes, and infrastructure that strengthen resiliency, support innovation, and prepare the organization for future growth.
• Strengthen partner outcomes - Oversee relationships with processors, banking partners, and external vendors, managing performance, service quality, and strategic alignment to deliver strong business results.
• Embed risk and governance - Establish and maintain effective controls, governance practices, and oversight to support compliance with financial regulations, internal standards, and risk management expectations.
• Influence through leadership - Provide strategic leadership across teams and stakeholders, fostering collaboration, enabling sound decision-making, and guiding complex initiatives from planning through execution.

• You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
• You can demonstrate experience in payments strategy, payment operations, transaction processing, financial architecture, regulatory compliance, and vendor or banking partner management within a complex, high-volume environment. It’s an asset if you have experience leading enterprise transformation, modernization programs, or digital payments initiatives.
• You have a degree/diploma in business, finance, commerce, technology, or a related field.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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