Senior Manager, Field Success

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Company: Oak Street Health 

Title: Senior Manager, Field Success - Care Management Operations 

Location: Remote 

Role Summary

Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes.

As a Sr. Manager, you will play a critical role in supporting our Oak Street Health patients, providers and business by supporting the successful execution, adoption, and operationalization of care management operations and new care management initiatives across Oak Street Health centers.

This role serves as a key bridge between centralized care management strategy and field operations, partnering closely with center and regional leaders to drive understanding, alignment, and adoption of evolving care management workflows, processes, and team structures.

The ideal candidate is a highly collaborative operational leader with deep knowledge of interdisciplinary care management models and strong experience navigating complex operational and organizational change in a fast-paced healthcare environment.

This role is focused on field enablement, operational execution, continuous improvement, and cross-functional partnership—not direct clinical precepting or direct people management of care management staff.

Key Responsibilities:

Field Enablement & Adoption

• Support implementation and operationalization of care management workflows, programs, and strategic initiatives across Oak Street Health centers

• Partner with center, market, and regional leaders to improve understanding and adoption of evolving care management workflows and team structures

• Reinforce role clarity and interdisciplinary collaboration across care management functions, including RN-CM, MSW, CHW, TCM, BHS, and center operations

• Identify adoption barriers, operational pain points, and workflow inconsistencies in the field

Operational Partnership

• Serve as a trusted operational partner to field and center leadership teams

• Facilitate regular touchpoints with field stakeholders to gather feedback, identify trends, and surface emerging operational needs

• Support centers through periods of operational change and implementation of new initiatives

• Translate strategic initiatives into practical operational workflows and field-ready execution plans

Cross-Functional Collaboration

• Collaborate across centralized operational, clinical, training, and implementation teams to develop scalable solutions to field challenges

• Act as a feedback loop between field teams and centralized stakeholders to ensure continuous improvement

• Partner with internal teams to refine workflows, tools, communication strategies, and support resources based on field experience

Continuous Improvement & Change Management

• Monitor field adoption and operational effectiveness of care management workflows and initiatives

• Identify opportunities to improve consistency, efficiency, and execution across markets

• Support development of best practices and operational standards

• Contribute to change management planning and execution for future care management initiatives

Required Skills & Competencies

• Strong understanding of interdisciplinary care management operations and workflows

• Ability to influence and collaborate effectively across multiple levels of leadership

• Strong operational problem-solving and process improvement capabilities

• Exceptional communication and relationship-building skills

• Experience leading or supporting large-scale operational or organizational change initiatives

• Ability to navigate ambiguity and operate effectively in evolving environments

• Strong organizational skills with the ability to manage multiple priorities simultaneously

• Demonstrated ability to synthesize field feedback into actionable operational solutions

• High level of adaptability, accountability, and execution focus

Preferred Experience

• Experience in healthcare operations, care management, population health, or value-based care environments

• Familiarity with interdisciplinary care team structures and workflows

• Experience working closely with field operations and center leadership teams

• Experience supporting multi-site operational initiatives or implementations

• Experience supporting rollout and adoption of new operational workflows or care management programs preferred

Education & Qualifications

• Bachelor’s degree required

• Master’s degree in Healthcare Administration, Public Health, Business Administration, Nursing, Social Work, or related field preferred

• 5+ years of experience in healthcare operations, care management operations, implementation, or field support roles

• Willingness to travel regularly to markets and centers as needed (~25%)

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.