Service Manager

Must be in the Chicago, IL area to be considered for this role.

Join the industry leading Smart Care Equipment Solutions team as a Service Manager in the Chicago market. The Service Manager partners with the Operations Director managing the business within a district to achieve sales and profitability budgets.  This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Service Delivery Specialist development opportunities. 

What You Will Do:

· Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings

· Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion

· Participate in New Technician on-boarding and implementing/executing a training plan

· Coach and empower Technicians to own their results and provides the tools and resources to achieve them

· Identifies the potential in an individual and aligns development activities to their abilities and talents

· Manage technician performance through coaching and direction under the direction of the Operations Director

· Review district performance with the Operations Director monthly to identify needed improvements to achieve sales and profitability budgets

· Work with Parts Department on parts issues, shipping, and delivery.

· Actively builds strong relationships with key stakeholders in the customer's organization

· Proactively works to manage customer relationships to effectively solve issues and demonstrate value

What is in it For You:

· Utilize your managerial and leadership skills to support and lead a high-performing team

· Develop your skills in leading a workforce

· Become part of a field service support management team with advancement opportunities

· Competitive salary and benefits

· Access to best-in-class resources, and technology

· Position would be remote however in field with techs 2 to 3 days per week, Travel required, most of the technicians are in the Chicago area

Basic Qualifications:

Must meet one of the following:

· Associate degree and two years people management experience.

· A combination of Smart Care experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education).

Must have the following:

· Must be able to read and write in English

· Immigration sponsorship not available for this role

Preferred Qualifications:

· Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.

· Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action.

· Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.

· Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.

About Smart Care Equipment Solutions:

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.