Sr. Procedure Writer

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a Senior Procedure Writer, you will be instrumental in advancing business process excellence across CIBC’s Private, Personal, and Digital Banking teams. You will partner with a broad range of subject matter experts and stakeholders to document, standardize, and continuously enhance business procedures. By working closely with business units and support functions, you will develop clear, actionable, and compliant procedures that foster operational efficiency, support regulatory requirements, and enable consistent, high-quality outcomes.

At CIBC, we provide a flexible work environment to help you thrive. You’ll have the ability to manage your work activities within a hybrid work arrangement, balancing on-site and remote work as required by business needs.

How you’ll succeed

• Map and Document Processes: Analyze, document, and standardize business procedures by collaborating with stakeholders to ensure clarity and accuracy.

• Engage Stakeholders Effectively: Build strong relationships with subject matter experts and business partners, gathering input to create actionable procedures.

• Maintain Quality and Consistency: Apply standardized templates, style guides, and version control to ensure all procedures are clear, consistent, and compliant with regulatory and business requirements.

• Manage Projects and Priorities: Organize and track multiple tasks, ensuring timely updates and delivery of procedure documentation aligned with business needs.

Who you are

• You have strong written communication and documentation abilities, able to translate complex processes into clear, concise, actionable procedures.

• You bring experience in process mapping and improvement, identifying gaps and optimizing workflows.

• You are proficient with procedure management and collaboration tools such as SharePoint, Confluence, or similar platforms.

• You are proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and Adobe

• You excel at stakeholder engagement, collaborating effectively with subject matter experts and business partners.

• You possess project management skills, organizing and tracking multiple tasks to ensure timely delivery and alignment with business objectives.

What you need to succeed

• Bachelor's degree in English, Communications, Business, or a related field (3-5 years of experience preferred).

• Experience in banking/financial services (credit experience preferred).

• Strong organizational skills to manage multiple projects and deadlines.

• Knowledge of compliance, risk management, and internal controls preferred.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $95,000 - $125,000 for the Chicago, IL market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component.

CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays,  and 401(k), in addition to other special perks reserved for our team members.   

Candidates hired to work in other locations will be subject to the pay range associated with that location. Additional total compensation and benefits details will be provided during the hiring process. 

This position does not offer visa sponsorship.  

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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