Tenant Services & Operations Coordinator

Amped Kitchens is a shared food facility operator supporting a diverse community of culinary entrepreneurs. We're looking for a sharp, people-oriented coordinator to be the operational backbone of our tenant-facing and administrative functions.

The Role

This position sits at the intersection of tenant relations, billing operations, and facility administration. You'll work daily with our leasing, accounting, and facilities teams — acting as the first point of contact for tenants and the connective tissue that keeps back-office operations moving. This is a hands-on, onsite role best suited to someone who thrives on variety, takes pride in organized systems, and enjoys solving small problems before they become big ones.

What You'll Own

Tenant support

• Serve as the primary front-desk presence — greeting tenants and visitors, answering phones, and routing inquiries
• Support tenant onboarding, account inquiries, and day-to-day communications
• Maintain organized tenant records and documentation
• Route maintenance and operational requests to the appropriate teams

Billing & accounts receivable

• Process payments, follow up on collections, and document account activity
• Maintain accurate tenant and vendor account records
• Coordinate invoice documentation and handle administrative account inquiries

Leasing administration

• Coordinate move-in and move-out workflows, including required documentation
• Track onboarding steps and ensure completion across leasing and operations teams
• Maintain organized onboarding records

Vendor & office operations

• Manage vendor onboarding documentation — W-9s, insurance certificates, required forms
• Organize vendor invoices and maintain administrative records
• Support general office coordination and day-to-day operational needs

Accounting support

• Perform data entry and maintain records within company systems
• Support reconciliation preparation, documentation organization, and reporting
• Coordinate information across accounting, leasing, and facility teams as needed

What we're looking for

• 2+ years of administrative, operations, or customer service experience — property management, real estate, or hospitality backgrounds are a strong fit
• Hands-on experience with property management or accounting software (Yardi, AppFolio, QuickBooks, or similar); comfort learning new systems quickly
• Working knowledge of accounts receivable basics: invoicing, payment tracking, and collections follow-up
• Strong organizational skills with a track record of managing multiple priorities without dropping the ball
• Clear written and verbal communication — you'll be the face of the team for many of our tenants
• Comfortable in a fast-paced environment where the to-do list changes daily

Compensation & benefits

Compensation review after 12 months based on performance and demonstrated proficiency. Full benefits.

Location & schedule

Fully onsite at our Chicago facility during regular business hours. In-person presence is an essential part of the role. You'll be the operational anchor of the front office. This role reports to the National Director of Facilities and works closely with the accounting and leasing teams.