About Us:

Founded 20 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 600 people operating throughout North America, Europe and Asia. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser.

Overview:

We are hiring a trade desk support engineer to join our IT department to handle L1 thru L3 level support of service requests/incidents in a professional and timely manner. Customer service and production support are the most important aspects of this role.

Job Responsibilities:

Monitoring and alerting of critical trading system environments
Proactive identification and resolution of production issues
Development of tools and driving efficiency/stability improvements/ automation with scripting
Troubleshooting and resolution of complex systems issues
Production Deployments of all infrastructure components
Off hours pager support on a rotating schedule

Requirements:

Minimum 3 years of relevant experience
Strong working knowledge of UNIX environment/Unix commands
Database knowledge with sql - MySQL, InfluxDB
Strong scripting knowledge - Python/Bash
Minimum B.S. in Computer Science or equivalent
Excellent interpersonal and communication skills are essential
Ability to switch and track various ongoing tasks and issues is required
Attention to detail in problem solving
Ability to work under pressure within a dynamic trading environment
Ability to work independently and collaboratively within a team

Preferred:

Experience using Jira as a ticket/work request system
Experience using Grafana/InfluxDB/Icinga
Linux desktop support experience
Experience with version control systems such as git/puppet
Network troubleshooting and analysis experience

Benefits:

Discretionary bonus eligibility
Medical, dental, and vision insurance
HSA, FSA, and Dependent Care Options
Employer Paid Group Term Life and AD&D insurance
Voluntary LTD, Life & AD&D insurance
Flexible Vacation policy
Retirement plan with employer match

DV is not accepting unsolicited resumes from search firms. Only search firms with valid, written agreements with DV should submit resumes in response to DV’s posted positions. All resumes submitted by search firms to DV via e-mail, the Internet, personal delivery, facsimile, or any other method without a valid written agreement shall be deemed the sole property of DV, and no fee will be paid in the event the candidate is hired by DV. DV is proud to be an equal opportunity employer and committed to creating an inclusive environment for all employees.

Learn more about this Employer on their Career Site

Trade Desk Support Engineer