Camunda IT Business Analyst (Assistant Vice President)

Position Information

Hiring Manager:

Department:

Department Overview

The Technology Solutions (“TS”) Department is responsible for designing and delivering state of the art technology solutions that are designed to create efficiency, mitigate risk and grow revenue for the Firm. Technology Solutions is also responsible for defining, managing and executing a robust Cyber Security program following the NIST Cyber Security Framework. Technology Solutions focuses on technical excellence through innovative application designs, robust data integration and analytics, high availability infrastructure and gold level service for our key stakeholders with information security embedded throughout. Critical functions within Technology Solutions include Project Management, Vendor Management, Business Analysis, Enterprise Data Governance and Stewardship, Application Development and 3rd Party Integration, Strategic and Secure Infrastructure and Operations. The Technology Solutions Department collaborates closely with Firm leadership and business unit heads to develop plans in line with business objectives.

Position Responsibilities

TS is seeking a highly skilled and motivated Business Analyst within the Modern Workplace Team to play a critical role in delivering enterprise process orchestration solutions that drive transparency, ensure process consistency and enable scalable growth across the organization. The ideal candidate will have demonstrated success in detailed process analysis, modeling and applying technical problem solving to address complex business challenges.  In addition, they must be fluent in how AI can be applied to process-based decision-making to identify opportunities for intelligent decision making in intelligent process automation. 

Responsibilities include:

• Process Design & Orchestration
  • Partnering with business teams to capture requirements and model new processes in Camunda using BPMN standards
  • Configuring and deploying process workflows in Camunda, ensuring alignment with business objectives
  • Maintaining and enhancing existing processes
• Data-Driven Insights & AI Integration
  • Leveraging Camunda analytics and processing metrics to uncover inefficiencies and recommending improvements
  • Identifying and implementing appropriate opportunities to integrate AI-driven decision-making into process workflows
• Stakeholder Engagement & Communication
  • Serve as a trusted advisor to business partners
  • Building strong relationships across departments to ensure adoption and alignment
  • Developing and delivering training and documentation for new and updated processes
• Project Coordination & Delivery 
  • Managing process orchestration initiatives from design through deployment
  • Conveying requirements, facilitating knowledge transfer and supporting the development team throughout the build process 
  • Leading user acceptance testing, coordinating solution launch activities and partnering with Change Management to drive training and adoption 
  • Monitoring project progress, resolving issues and ensuring that solutions meet agreed-upon business outcomes 
  • Utilizing Azure DevOps for tracking, prioritization and transparency
• Continuous Improvement
  • Proactively identifying areas for process reengineering and automation to drive scalability and efficiency
  • Contributing to strategic planning for process orchestration and modernization initiatives

Candidate Requirements

Qualifications & Experience:

• Bachelor’s degree in computer science, business or related field
• 7+ years of experience in a business or process analysis role with a focus on technology enablement, ideally within Financial Services
• Expertise in process modelling, ideally with BPMN and process orchestration (e.g., Camunda and Appian)
• Familiarity with AI-driven automation is a strong plus
• Proven experience delivering end-to-end projects at enterprise-scale across multiple stakeholder groups
• Excellent interpersonal skills, with a view toward building and maintaining positive relationships between colleagues across technology and business teams
• An expert understanding of the software development lifecycle, while working with hybrid teams including staff and third-party vendors
• Proactive self-starter with a positive can-do and “no job is too small” attitude
• Results oriented with a high level of personal accountability
• Motivated by a fast paced, growing and complex environment 
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture

Critical Competencies for Success

Our Gold Standards Model defines key behaviors and competencies across 4 dimensions:  Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.

• Leadership:  Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
• Achieving Results:  Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
• Personal Effectiveness:  Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.
• Thinking Critically:  Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.

The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.

• Technical Support:  Triages, troubleshoots and resolves technical support issues. Escalates issues as needed.
• Software Development Principals:  Utilizes software development, secure programming principles and a knowledge of programming languages to develop, configure and / or integrate new software and applications.
• Business Needs Assessment:  Identifies business needs across departments within the Firm to understand the challenges, goals and problems that the business needs to solve and identifies appropriate technical solutions.
• Data Management and Information Security:  Manipulates, restructures and / or queries data for various purposes, including reconciling issues in the database, designing database structures and / or generating reports. Adheres to governance principles and maintains data integrity and security.
• Risk Management:  Identifies, forecasts and articulates ways to pursue and manage informed risks in ambiguous, complex or uncertain situations based on sound value propositions and an analysis of potential rewards and costs.
• Testing:  Evaluates the functionality of an application, system or solution to ensure that requirements have been met and defects have been identified. Applies an understanding of end user requirements and usage in the end-to-end system to produce a quality product.
• Industry Knowledge:  Demonstrates an understanding of the Firm's position in the industry, including its complex structure and competitive advantage in the marketplace. Monitors industry trends and changes and recognizes their relevancy and implications.
• Technical Communication and Documentation:  Documents and communicates technical processes and procedures in area of specialty to stakeholders. Adapts the level of detail and specificity based on the needs of the intended audience.
• Vendor Management:  Manages and coordinates with external vendors. Researches and identifies new vendors as needed and monitors performance.
• Relationship Management:  Builds and maintains effective partnerships with internal clients and end users by advising on their needs and options, advocating for their business within the Technology Solutions department and managing expectations appropriately.
• Project / Program Management:  Manages Technology Solutions project elements considering conflicting priorities, interdependencies, business objectives, communications and available resources.
• Innovative Mindset:  Leverages an agile and creative mindset to drive innovative value creation, continuous process improvement and proactive learning through new technology, processes and people.

Compensation and Benefits

Golub Capital is an Equal Opportunity Employer.

Due to the highly regulated nature of Golub Capital’s business and because of the sensitivity of the information that all personnel have access to, Golub Capital performs extensive and thorough pre-hire screens to ensure that its personnel act with expected levels of integrity, professionalism and personal responsibility.

Please review Golub Capital’s US Job Applicant privacy notice and, for California residents, the California Applicant privacy notice for information on how your personal data is collected, processed and stored.