Policy Services Analyst

Reports to:                   Operations Supervisor

FLSA Status:                Non-Exempt

Date:                            June 2026

EDUCATION/EXPERIENCE/SKILLS

High School Degree or higher, College Graduate Preferred

Experience: <2 years of business experience, basic knowledge of WC insurance, customer service experience

Skills: Microsoft Office – especially Excel, Business Objects, data analysis, organizational skills, troubleshooting and problem-solving skills, good communication and teamwork skills, ability to research/understand state websites.

JOB SUMMARY

Assist operations/compliance policy services team in supporting the business programs. This includes supporting timely Policy Issuance in the PolicyGo system of new and renewal policies, endorsements, cancellations, reinstatements and audits.   General support duties include Policy Systems Support, Claims support, and Premium Audit Support. 

ESSENTIAL RESPONSIBILITIES include but are not limited to:

1. Policy Issuance Support
   1. New and renewal policy issuance
   2. Endorsement transaction issuance
   3. Cancellation/Reinstatement transaction issuance
   4. Premium Audit transaction issuance
2. Policy Systems Support
   1. Data accuracy projects
   2. System updates
3. Claims Support
   1. Loss Runs
   2. Report Requests
   3. Posting Notices

NATURE OF SUPERVISION RECEIVED

Work with management team and peers as needed.

WORK ENVIRONMENT

Working towards a one team one goal mindset across all business areas

Who is your client?

The ASCS business programs including PEO, Public Entity, Healthcare and Transportation for both workers compensation and liability lines of business.  

What are your clients’ expectations of you?

To support the business programs by making sure that policy documents are accurate and timely.   Services support for Claims, Loss Control and Premium Audit meet quality and timeliness goals.     

How does your work impact results?

Accurate and timely policy issuance delivers required customer service excellence to our clients.