Associate Merchandiser - Hard Goods

The Associate Merchandiser for the Miles Hard Goods Division plays a key role in supporting customer relationships and driving the product lifecycle from order placement through delivery. This role requires a proactive, detail-oriented individual who can manage multiple priorities, communicate effectively with cross-functional teams and customers, and contribute to the overall success of the division through strong execution and service.

Key Responsibilities:

• Support day-to-day merchandising operations, including order entry, tracking, and communication with customers and overseas teams.

• Maintain accurate and timely records of purchase orders, production schedules, and customer requirements.

• Partner with the Miles team to ensure orders are delivered on time and in line with quality and compliance standards.

• Manage artwork timelines and coordinate commercial packaging requirements with overseas offices and customers.

• Assist in preparing product specifications, pricing forms, and supporting the tender process.

• Coordinate the distribution, approval, and tracking of product samples between factories and customers.

• Provide consistent, high-level customer service and maintain strong client relationships through clear communication and follow-up.

Qualifications:

• 1–2 years of experience in merchandising, sales support, or a related customer-facing role.

• Strong organizational, time management, and problem-solving skills.

• Ability to manage multiple tasks and deadlines in a fast-paced environment.

• Detail-oriented with excellent written and verbal communication skills.

• Self-motivated, with a positive attitude and collaborative mindset.

• Ability to travel domestically and internationally 1–3 times per year, as needed.

• Bachelor’s degree or equivalent work experience.

• Proficiency in Microsoft Office Suite, especially Excel and Outlook.

Compensation/Benefits:

• The approximate annual base salary range for this position is $50,000.00 - $55,000.00, which can vary based on role requirements, skill set, and years of experience.

• Comprehensive benefits package including Medical, Dental, Vision, PTO, and company holidays.

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