Global Enrollment Management Specialist

Status: Full-time, exempt

Schedule: M-F, 8.30a.m. – 4.30p.m, including occasional evening and weekend work and/or seasonal travel to regional consulates/study abroad fairs as defined by the needs of the department and/or organization/position requirements.

Reports to: Manager, Enrollment Management

Direct reports: None

Start date: ASAP

Location: Chicago, IL, USA

About Us:

IES Global is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago, we offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations.

IES Global comprises a collective of brands including IES Abroad, IES Internships, Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate diverse perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment.

For nearly 75 years, we have been a trusted leader in global education, committed to diversity, equity, inclusion, and anti-racism. We actively recruit underrepresented students and provide millions in scholarships each year, celebrating a diverse student body that reflects the vibrant cultures we engage with. Our commitment extends to our diverse team, fostering an inclusive, welcoming workplace where talents from various backgrounds collaborate and grow.

Join us at IES Abroad and become part of a community dedicated to creating global leaders and life-changing experiences.

Summary of Position:

The Global Enrollment Management (GEM) Department serves all students who apply and/or are admitted to IES Abroad programs, and those who apply to SAF programs. The GEM Specialist role acts as the admissions officer for a portfolio of programs and is responsible for administering and moving students through the admissions process. Additionally, GEM Specialists are responsible for oversight of student visa requirements and visa application submission via the ACCeSS Program, including liaising with consular officials and other visa officers.

Essential job responsibilities & duties

• Act as admissions officer for assigned programs by reviewing all student documents and submitting complete applications to host institutions in a timely and accurate manner

• Serve as contact in GEM department providing exceptional service to students, university coordinators, other internal departments, international country offices, and IES Abroad Centers

• Maintain student data in database and client relations management system

• Collaborate with consulates and embassies to provide accurate visa application instructions to students and IES Abroad constituents

• Oversee visa requirements for student travel and compile documentation to support students in navigating the visa process

• Review student visa applications, manage batch oversight for assigned consulate(s), and provide resources, instructions, and guidance to students and colleagues

• Communicate regularly with all constituents regarding individual students, program changes, and other updates

• Create, manage, and review high volumes of online forms

• In consultation with other departments, provide input for effective, easy to read, and streamlined pre-departure content and communications to admitted students

• Serve organization’s need for reports and analysis of enrollment data

• Maintain orderly and confidential filing systems and record keeping

• Regular and predictable attendance is essential for this position

• Take on special projects, other duties, and tasks as assigned

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Experience & Qualifications/Skills

• Minimum one year data entry or administrative experience

• Database literacy and extensive knowledge of Microsoft Office and Excel

• Ability to organize and prioritize multiple projects and to meet deadlines

• Strong written and verbal communications skills

• Strong interpersonal communication skills and customer focus

• Strong attention to detail with the capacity to maintain accurate records

• Ability to cooperate with all stakeholders

• Takes responsibility for actions, results, and mistakes

• Ability to exercise sound judgment when handling variety of issues

Education, Licenses and/or Certifications etc.

• Bachelor’s degree or equivalent work experience

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Hiring Salary

$59,000

Benefits Eligible

Yes

IES Abroad offers a wide range of benefits for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found on our website: https://www.iesabroad.org/about/careers

How to Apply:

All applicants should submit an application including cover letter, resume, and salary requirements by clicking 'Apply' at the top of this page.

Please visit  www.IESabroad.org for more information about working at IES Abroad. If you require an accommodation with the application process, please email us: IESAbroad-Careers@iesabroad.org.

Equal Opportunity Employment:

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity.

We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws.