CalAim Assistant Manager (28984)

Job DetailsJob Location: North Chico Medical - Chico, CA 95973Position Type: Full TimeSalary Range: $48.65 - $69.57 Hourly GENERAL PURPOSE: Under the supervision of the Enhanced Care Coordination (ECC) Program Manager, the CalAim Assistant Manager is responsible for the daily operations and supervising the CalAIM program and its staff, including the ongoing performance of Lead Case Managers and ensuring key performance indicators (KPIs) are met. This position oversees team duties related to enhanced care management, community support services, and comprehensive care planning to address both clinical and non-clinical needs. The Assistant Manager fosters strong collaboration among clinical, administrative, and external partners while promoting a culturally sensitive care environment. MAIN RESPONSIBILITIES & DUTIES: Maintains staff schedules and appointments at levels that support the agency’s productivity standards and key performance indicators (KPIs). Facilitates continued program growth by helping to increase staff capacity, expand available resources through community partners, and improve the overall health of patients. Ensures Lead Case Managers are actively conducting outreach to all populations of focus and completing enrollments by submitting Treatment Authorization Requests (TARs) for members in need of CalAIM services. Assists staff in quickly reaching the expected caseload capacity. Ensures Lead Case Managers are consistently engaging with and providing monthly services to all enrolled members. Ensures accurate and timely billing for services rendered. Assists in coordinating lower levels of care for members who have successfully completed all goals, demonstrated the ability to self-manage their care, and no longer require Lead Case Manager services. Assists in the supervision of Lead Case Managers, providing guidance and support to ensure that daily operations run smoothly. Assists the Enhanced Care Coordination Program Manager in compiling and maintaining patient tracking lists using available data reports, including patients discharged from the hospital and those eligible for or enrolled in CalAIM programs. Monitors and prepares daily, weekly, and monthly reports on program metrics to be reviewed with the Enhanced Care Coordination Program Manager and staff. Ensures Lead Case Managers meet individual goals, such as maintaining expected caseloads and successfully providing services to patients, and that the CalAIM program remains on pace to meet monthly, quarterly, and annual measures and milestones. Assigns patients in outreach status and CalAIM referrals to Lead Case Managers daily. Assists in creating and monitoring user portal logins for all staff to check program eligibility and ensure compliance with dashboard portals utilized by program staff. Assists the CalAIM Clinical Consultant with audit efforts by performing audits on required tasks in accordance with program guidelines. Monitors the daily Appointment and Travel Logs completed by staff. Ensures all required documentation is completed and uploaded according to policies and procedures, including Registration, Release of Information, Care Plans, and screening forms. Ensures all appointments, chart notes, and care plans are completed in compliance with policies and procedures. Ensures all appointments follow billing procedures, include confirmation of the approved TAR number, and have the CalAIM referral and case attached to the visit, along with the correct billing and diagnosis codes. Ensures patients receive excellent service and a high quality of care. Conducts training for new staff by utilizing an onboarding plan and checklist outlining Lead Case Manager expectations and the CalAIM program. Assists the CalAIM Clinical Consultant in providing in-service training to Lead Case Managers, providers, and nursing staff regarding CalAIM services, procedures, forms, and compliance requirements. Assists in facilitating weekly and monthly meetings, maintaining accurate records of staff sign-in sheets, meeting notes, and action items, and ensures records are stored in a location accessible to all staff. Provides input to the Enhanced Care Coordination Program Manager on program guidelines to support the continuous development and improvement of services and patient outcomes. Communicates with the Call Center Manager, Call Center Assistant Managers, and Call Center Operators to ensure incoming and outgoing calls and telephone encounters are addressed promptly by appropriate staff. Assists the Enhanced Care Coordination Program Manager in recruiting, hiring, onboarding, and terminating Lead Case Managers. Assists the Enhanced Care Coordination Program Manager with annual evaluations and in handling key incidents related to recognition and disciplinary actions for Lead Case Managers. Approves Lead Case Managers’ timecards, including PTO requests, to ensure adequate CalAIM staffing to meet daily operational needs. Assists the Enhanced Care Coordination Program Manager in providing timely resolutions to conflicts and addressing patient complaints related to the CalAIM Program or other Ampla Health services and personnel. Responsible for monitoring CalAIM Ampla Health vehicles by acting as a liaison to the Transportation Manager. Schedules routine vehicle maintenance and coordinates additional service as needed. Ensures staff follow policies and procedures related to company vehicles and travel during work hours. Ensures staff complete the Whiparound app weekly and as needed, vehicles are kept clean and washed daily, refueled for next-day use, and mileage reimbursement requests are properly tracked. Assists the Enhanced Care Coordination Program Manager in ordering and maintaining an adequate inventory of office supplies and equipment for CalAIM staff. Assists the Enhanced Care Coordination Program Manager and the CalAIM Clinical Consultant with all Quality Management (QM) activities. Exhibits flexibility and a willingness to perform duties and tasks as patient support staff. Utilizes verbal and written communication that enhances team effort and promotes growth. Assumes the duties of vacant Lead Case Manager positions at Ampla Health as needed. Assists with linking patients to the CalAIM Clinical Consultant for medical assessments and triage as needed. Serves as a liaison between the CalAIM program and community partners by participating in partner meetings, collaborative initiatives, and community events to strengthen relationships and maintain awareness of available community resources. Performs other duties as assigned by the supervisor.   QUALITIES & CHARACTERISTICS: Maintains professional relationships and a positive attitude with co-workers, the public, patients, and all Ampla Health staff, Board of Directors, and vendors. Upholds the highest ethical standards and demonstrates honesty in all interactions; serves as a role model for employees through actions. Effectively navigates cultural differences related to health issues. Strives for continuous learning and remains open to new challenges and opportunities. Exhibits enthusiasm for their work and commitment to the mission of Ampla Health. Treats all clients, staff, and the community members with respect and courtesy. Demonstrates comprehensive knowledge of Ampla Health’s clinic structure, standards, procedures, and protocols.   QUALIFICATIONS, PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES: Bachelor’s degree in health administration, public health, healthcare management, business administration, public administration, nursing, or an equivalent field required. Current CPR certification required. Minimum two years of experience in a healthcare setting, with a preference for case management and care planning experience. Minimum two years of supervisory experience, demonstrating proven leadership in staff supervision, training, and team development. Strong understanding of medical terminology, Treatment Authorization Request (TAR) requirements, and regulatory guidelines related to case management. Proficiency in electronic health record (EHR) systems, including the Care Plan module. Excellent interpersonal skills, with the ability to communicate effectively with patients, healthcare providers, and administrative staff. Ability to maintain discretion when handling confidential patient information. Highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Maintains expertise in CalAIM programs, including services, eligibility, enrollment, and billing processes. Strong knowledge of community resources, with experience coordinating services with local and regional agencies and a willingness to expand professional networks.  Proficiency in Microsoft Office applications, including Outlook, Excel, PowerPoint, Teams, and other relevant software. Valid California Driver's License, proof of insurance, and access to personal transportation required.   COMMUNICATIONS SKILLS: Must have neat, legible handwriting. Must be able to interact with patients courteously and calmly. Must have the ability to communicate effectively with the public. Must utilize strong verbal and written communication skills.   WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Employees work in various environments, including office settings, patients’ homes, outdoor locations such as streets or encampments, and other agreed-upon safe locations. To effectively perform their duties, employees must meet the following physical requirements:   Must be able to travel and provide services at locations where patients reside. Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels) Must be able to stand and work on their feet for the majority of the day without excessive fatigue. Must have the ability to hear and communicate effectively with clients and staff both in person and over the telephone. Clear verbal communication is essential for conveying information Must possess high manual dexterity and tactile sensitivity in fingertips. May experience routine exposure to bloodborne pathogens May occasionally encounter verbally or physically aggressive patients. Must have adequate vision to read memos, computer screens, registration forms, and other clinic documents. Must be able to reach above shoulder level, as well as bend, squat, sit, stand, stoop, crouch, reach, kneel, and twist/turn as needed for job duties. May be exposed to contagious or infectious diseases in the course of work.  Qualifications  QUALIFICATIONS, PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES: Bachelor’s degree in health administration, public health, healthcare management, business administration, public administration, nursing, or an equivalent field required. Current CPR certification required. Minimum two years of experience in a healthcare setting, with a preference for case management and care planning experience. Minimum two years of supervisory experience, demonstrating proven leadership in staff supervision, training, and team development. Strong understanding of medical terminology, Treatment Authorization Request (TAR) requirements, and regulatory guidelines related to case management. Proficiency in electronic health record (EHR) systems, including the Care Plan module. Excellent interpersonal skills, with the ability to communicate effectively with patients, healthcare providers, and administrative staff. Ability to maintain discretion when handling confidential patient information. Highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Maintains expertise in CalAIM programs, including services, eligibility, enrollment, and billing processes. Strong knowledge of community resources, with experience coordinating services with local and regional agencies and a willingness to expand professional networks.  Proficiency in Microsoft Office applications, including Outlook, Excel, PowerPoint, Teams, and other relevant software. Valid California Driver's License, proof of insurance, and access to personal transportation required.   COMMUNICATIONS SKILLS: Must have neat, legible handwriting. Must be able to interact with patients courteously and calmly. Must have the ability to communicate effectively with the public. Must utilize strong verbal and written communication skills.