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Branch Support Specialist - Chicopee, MA

Green Mountain Electric Supply
Posted 11 days ago, valid for 22 days
Location

Chicopee, MA, US

Salary

$24 - $28 per hour

Contract type

Full Time

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Sonic Summary

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  • This position is part of the IT & Facilities team, providing electrical, building, and technology support across various Northeast locations including New York, Massachusetts, and Vermont.
  • Key responsibilities include maintaining equipment, managing work orders, and ensuring a safe and functional environment.
  • Candidates should possess strong troubleshooting skills and be detail-oriented, with a preference for those having electrical, building maintenance, or IT experience.
  • The role requires frequent travel and involves training users on hardware and software, as well as preparing evaluations for improvements.
  • The pay range for this role is between $24.00 to $28.00 per hour, with actual compensation based on qualifications.

Description

This position may be based out of any of our following Northeast locations listed below:


New York: Depew, Liverpool, and Saratoga Springs.

Massachusetts: Chicopee.

Vermont: Colchester.


Summary:

In this position, you will be a key member of our IT & Facilities team, where primary responsibilities are to provide electrical, building and technology support to a rapidly growing company! Duties include electrical, data integration, maintenance and IT work. Primary duties include:

  • Ensures assigned equipment is in proper working order and available for use.
  • Maintains physical space, ensuring a safe, clean, and functional environment.
  • Receives, manages, and processes work order requests; ensures problems are resolved quickly.
  • Acts as liaison between employees and any outside contractors needed to resolve specialized problems.
  • Drafts and implements preventive maintenance schedules for buildings and equipment.
  • Ensures safety standards are followed throughout facility.
  • Maintains inventory of supplies; reorders as needed
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Train users in the proper use of hardware or software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Prepare evaluations of software or hardware and recommend improvements or upgrades.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Performs other related duties as assigned.

What We Offer:

  • Work in a highly motivated team of professionals
  • Career and growth opportunity
  • Competitive salary and benefits
  • Work in a beautiful area of the country with many recreational opportunities

Requirements

Position Requirements:

  • Travel is a must – most of the time
  • Detail oriented
  • Self-motivated
  • Excellent communicator
  • Quick learner
  • Strong troubleshooting skills


Position Preferences:

  • Electrical experience preferred
  • Building maintenance experience preferred
  • IT experience preferred
  • Experience with Solar Eclipse


** The pay range for this role is $24.00 to $28.00 per hour. Actual compensation will be based on qualifications and other factors determined by law. **




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