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JOB SUMMARY
The Appointment Scheduler serves as the initial point of contact for patients and customers, both in-person and by telephone, ensuring service delivery aligns with customer service standards. Â The Appointment Scheduler assesses patient and customer needs to coordinate appropriate scheduling with healthcare providers, ensuring timeliness and adherence to policies. Â The Appointment Scheduler supports patient access and satisfaction by facilitating efficient and responsive scheduling processes.
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ESSENTIAL JOB FUNCTIONS
- Operates computer and phone systems to schedule, register, check in/out, update and coordinate appointments - including ancillary tests and procedures - ensuring accuracy and efficiency.
- Screens and routes incoming calls to support seamless communication across departments.
- Sends and receives letters, forms, and questionnaires to gather and process patient information, maintaining organized and accurate records.
- Collects and updates patients’ insurance and demographic information to support accurate documentation and billing.
- Maintains and updates provider schedules to optimize appointment availability and resource allocation.
- Coordinates the release of patient information by verifying consents and ensuring compliance with HIPAA and applicable laws.
- Performs receptionist duties, including greeting patients, checking them in, answering inquiries, and supporting front desk operations.
- Maintains strict adherence to scheduled work hours with regular and reliable attendance.
- Performs other duties as assigned.
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EDUCATION AND EXPERIENCE
- High School diploma or equivalent.Â
- Excellent written and verbal communication skills. Â Keyboard, computer, and telephone proficiency.Â
- Preferred six months’ previous experience in a medical or dental care facility to include direct patient contact or previous customer service experience.
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CERTIFICATIONS / LICENSES
None.
Equal Employment OpportunityÂ
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