Job Title: Support Specialist

Department: Museum and Research Center

Reports to: Museum and Research Center Director

FTE Status: Full-time

Exemption Status: Non-Exempt

Location: Onsite

Schedule: 40 hours/week as scheduled by director, may include evenings and weekends

Wage: $20.00 - $26.45/hour, starting wage based on experience

Benefits: Medical and Dental Insurance, PTO, Aflac, Retirement Plans, Life Insurance, STD, Membership, and Discounts

Job Summary:

The Support Specialist supports all areas of the Museum and Research Center including: Museum and Exhibits, Education and Recreation, Collections, and the Research Center. This position will assist all the department managers with events and special projects. This position requires excellent people skills and must be able to transition between projects as business necessitates.

Duties/Responsibilities:

Assists the Museum and Research Director in researching, collecting, and documenting artifacts for exhibits; may include installing and dismantling exhibits
Assists the director and managers with administrative duties to foster collaboration of scheduling, projects, and communication within the department
Conducting tours for guests in both structured and non-structured settings such as field trips, events, and MDC guests in both indoor and outdoor settings
Assists guests with necessary research and performs front desk duties as directed by the Research Center Manager
Assists the Collections Manager with administrative tasks associated with the collection records and processing
Assists with researching and identifying the recreational needs and desires of citizens
Assists the Education, Program, and Recreation Manager with facilitating education and interpretive programs to meet MDC’s needs
Performs other related duties assigned by the Museum and Research Director

Qualifications

Education and Experience:

Two (2) or four (4) year degree in Arts, Natural History, Museum Administration, Humanities, History, Recreation, Education, Library Sciences, or other areas relating to the museum; recreation, and education/interpretation specialties preferred
At least two years of museum, recreation, or education experience required

Demonstrated interest in local history, natural history, museum studies, archaeology, paleontology, or related field

Minimum of two years customer service experience

Required Skills/Abilities:

Excellent verbal and written communication skills

Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks
Proficient with Microsoft Office Suite or related software
Excellent interpersonal and customer service skills

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 40 pounds at times
Must be able to physically prepare exhibits, which may include walking, standing, kneeling, or climbing

Work Environment:

Work is performed primarily in an office, museum, or storage setting
Mostly indoors, but may be outdoors in all weather conditions depending on day’s events
Will interact with guests, staff, and vendors

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