Security Professional - Security Operations Center Operator

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

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Pay Rate $28.50/hour

Great Perks and Benefits

Allied Universal® is hiring a Allied Universal® is hiring a Security Professional - Security Operations Center Operator for a biotech company. Security Operations Center Operator is tasked with the overall safety of employees, contractors and assets at the global level. As a GSOC Operator, multi-tasking will be a key requirement to be successful in the day-to-day duties. On occasions, you will find yourself in high stress situations and will be expected to always perform efficiently and effectively. All GSOC Operators are expected to be proficient with the following systems: Lenel OnGuard, Milestone (CCTV), Everbridge (ISAS), Building Management System (BMS/Insight Remote Notification), Everbridge (Travel Security), and any other tools necessary to be successful in your everyday function. Incident Report writing, documentation, emergency dispatch and remote alarm panel (Fire Panel) monitoring are key factors while performing duties within the GSOC. Receiving incoming calls for fire, medical, security, and customer service issues are part of the day-to-day duties.

RESPONSIBILITIES:

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. Additional duties may be assigned, and functions may be modified according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• GSOC Operators are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, GSOC Operators are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.
• All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, GSOC Operators are encouraged to request clarification from their Supervisor/Lead.
• Receives and logs incoming calls for service; determines nature, location, and priority of call and contacts proper agencies for emergency response when deemed necessary.
• Answers all emergency and non-emergency phone lines including calls from mobile phones.
• Requires daily professional interaction with security officers, employees and Management.
• Monitor and observe Milestone (CCTV), Everbridge (Travel Security), Lenel OnGuard (Access Control), and Building Management System (BMS/Insight Remote
• Notification) in order to remain proactive and ensure the overall wellness of employees and Assets throughout various campuses.
• Conducts thorough investigations utilizing various resources when needed to provide conclusive information to the client/stake holders.
• Must be available to communicate with subordinates, supervisors, customers, vendors, and any other persons or organization with which interaction is required to accomplish work and employer goals.
• As an GSOC Operator you are expected to set the example for others to emulate and conduct him/herself without reproach.
• As an GSOC Operator you are expected to be punctual and timely in meeting all requirements of performance, including, but not limited to; attendance standards, work deadlines, and beginning and ending assignments on time.
• Performs tasks and duties of a similar nature and scope as required for assigned campuses.
• GSOC Operators will be asked at times to work on various projects and must be able to work on projects with little to no supervision while meeting all required deadlines.

QUALIFICATION:

• A minimum of two years as security shift officer or one year as a security supervisor.
• Experience utilizing applications such as Everbridge, Lenel security systems or similar.
• Strong knowledge of Outlook email management.
• Experience in public, private, or military fields of communications, dispatch, or intelligence analysis is desirable but not required.
• Bilingual candidates are highly sought, but not mandatory.
• Experience with security systems, including alarm monitoring, electronic access control, mass notification systems, travel security tracking software, open source intelligence databases and CCTV.
• Comfortable with high-tech work environment and constant learning of new tools and innovations.
• Ability to articulate and communicate written and verbal communications to an executive audience on a consistent basis
• Bachelor’s degree in Information Technology, International Affairs/Relations/Business, Emergency Management, Political Science, Criminal Justice or related discipline preferred.
• Military/Law Enforcement Command or Ops Center Experience

PREFERRED QUALIFICATIONS:

• Military/Law Enforcement Command or Ops Center Experience

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.