Position Overview:

The Office Administrator/ Customer Excellence Support- provides administrative support and customer service to both internal and external customers. The Customer Excellence Support; supports executing timely customer related requests and a continuous support of the Sales and Operations Team goals.

Summary of Responsibilities:

Required to be in the office five days a week 8am to 5pm

Is punctual and arrives at work on time (8am)

Answers and transfer calls on a multi-line phone system

Accepts deliveries, sorts mail, and maintains phone lists
Handles sensitive and/or confidential documents and information
Communicates with the manager and customers on job or deadline issues
Establishes a positive image to both internal and external customers while delivering superior customer service
Provides administrative support to the Sales Team and Operations Department
Supports ongoing continuous improvement while developing knowledge of our customer and supplier base
Professionally handles and efficiently routes incoming calls and walk in customers
Assists with customer requests and serves as a resource
Provides internal support to sales team and operations teams
Facilitates the execution of timely customer payables and monthly closes
Prints other USM location breakdowns
Demonstrates timely execution of accurate customer data input and reports
Operates with integrity and confidentiality while upholding ethical standards of the organization
Develops accounting-based solutions while implementing new systems, procedures, and internal programs
Sends requested information to customers using established templates
Organizes/Files monthly customer breakdowns and forwards them to the Recycling Consultant
Organizes monthly payables and forwards them to the Accounting Department
Handles customer inquiries
Performs customer account setup / database maintenance
Executes purchase contract creation / maintenance
Expedites customer load breakdown to provide timely information or payment
Executes material breakdown & customer pricing input
Must demonstrate competency in all aspects of the job and company objectives
Demonstrate understanding of company policies, rules and training
Other duties as assigned

Desired Characteristics:

Bilingual (English and Spanish)
High School Diploma and previous similar position and/or industry experience
Standard MS Office software usage (Outlook, Excel, Word)
Ability to work in a fast-paced environment, managing multiple priorities
Ability to perform accurate data entry
Excellent written and verbal communication skills
Highly organized
Experience with industry software preferred, especially knowledge of Shared Logic

Candidate must pass a pre-employment physical, background and credit check.
Able to fulfill flexible scheduling requirements as determined by the manager and / or business needs of the operation

Minimum Safety Training Requirements:

Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)
US-SOP-01 United in Safety Manual
US-F11 QEH&S Policy
US-SOP-03 Team Member Handbook

Learn more about this Employer on their Career Site