Receptionist - Automotive Body Shop

Salary Range: $40,000 to $50,000 annually

Job Summary

The Receptionist serves as the first point of contact for customers visiting or calling the Body Shop at our large auto dealership. This role is responsible for providing exceptional customer service, managing administrative tasks, scheduling appointments, and ensuring smooth operations in the collision repair center. The ideal candidate is professional, organized, and thrives in a fast-paced automotive environment.

Key Responsibilities

• Greet customers warmly and professionally upon arrival, determine the nature of their visit, and direct them to the appropriate department or personnel.
• Answer incoming phone calls promptly, handle inquiries, schedule repair appointments, and take detailed messages.
• Open and manage repair orders for incoming vehicles, ensuring accurate documentation of customer information and vehicle details.
• Assist customers with insurance paperwork, estimates, and repair authorizations.
• Update customers on the status of their vehicle repairs and coordinate vehicle pick-up times.
• Process payments, invoices, and perform basic cashier duties using POS systems.
• Maintain an organized and clean reception area.
• Coordinate with technicians, service advisors, and management to ensure efficient workflow.
• Handle administrative tasks such as filing, data entry, and preparing reports as needed.
• Provide excellent customer service throughout the repair process to ensure high satisfaction.

Qualifications and Requirements

• High school diploma or equivalent; associate's degree or relevant certification preferred.
• Previous experience in a receptionist, customer service, or administrative role, preferably in an automotive dealership or body shop setting.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiar with dealership management software (CCC One, Dealertrack) is a plus.

• Ability to multitask and handle high-volume phone and customer traffic.
• Professional appearance and demeanor.
• Knowledge of automotive terminology and collision repair processes is advantageous.
• Valid driver's license may be required.

Skills

• Excellent verbal and written communication
• Customer service oriented
• Organized and detail-oriented
• Problem-solving abilities
• Basic computer and data entry skills
• Ability to work independently and as part of a team

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts on vehicles and services
• Opportunities for advancement within the dealership

Call 315-233-5310 ext. 2780 or ext. 2781 for additional questions.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We consider all applications for all jobs without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, transgender status, gender dysphoria, predisposing genetic characteristics or carrier status, disability, marital or family status, pregnancy, veteran status, arrest or conviction record, domestic violence victim status or any other legally protected class or status. Please notify a company representative if you require a reasonable accommodation to participate in the application and/or interviewing process.