Customer Support Manager

Company Description

Park 6 Logistic is a growing organization committed to delivering reliable, professional, and efficient solutions while building strong relationships with our clients, partners, and communities.

We believe that great communication is at the heart of every successful business relationship. Our team values professionalism, collaboration, integrity, and continuous growth. As we continue to expand, we are looking for motivated individuals who are ready to develop their skills and contribute to a dynamic workplace.

Job Description

Park 6 Logistic is seeking a confident and organized Customer Support Manager to help lead our customer support operations in Cincinnati.

In this role, you will oversee day-to-day customer service activities, support team performance, resolve customer concerns, and help ensure every interaction reflects our commitment to quality and professionalism.

This is an excellent opportunity for someone with strong communication and leadership skills who enjoys solving problems, supporting others, and contributing to an evolving organization.

Responsibilities

• Lead and support daily customer service operations.
• Guide team members in delivering professional and efficient customer support.
• Respond to customer questions, concerns, and service-related issues.
• Help resolve escalated customer situations with professionalism and care.
• Monitor service quality and identify opportunities for improvement.
• Coordinate with internal teams to ensure customer needs are addressed efficiently.
• Maintain accurate records of customer interactions and resolutions.
• Support the development of customer service procedures and best practices.
• Encourage a positive, collaborative, and results-focused work environment.
• Assist with training, coaching, and ongoing team development.

Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Leadership mindset with the ability to motivate and support a team.
• Strong organizational and time-management skills.
• Ability to remain professional and solution-focused in challenging situations.
• Comfortable managing multiple priorities in a fast-paced environment.
• Good problem-solving and decision-making abilities.
• Attention to detail and commitment to service quality.
• Ability to work both independently and collaboratively.
• Willingness to learn, develop new skills, and grow within the company

Additional Information

• Competitive Salary: $40,000 – $44,000 per year.
• Full-time career opportunity.
• Professional growth and advancement opportunities.
• Leadership and management skill development.
• Ongoing learning and professional development.
• Supportive and collaborative team environment.
• Opportunity to strengthen communication, problem-solving, and operational skills.
• Meaningful role within a growing organization.
• Opportunity to take on increased responsibilities as the company expands.