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Call Center Representative, Public Safety Dispatch Center, Fulltime, First Shift

UC Health
Posted 4 days ago, valid for 14 days
Location

Cincinnati, OH, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • UC Health is seeking Call Center Representatives to join their team under the direction of the Public Safety Manager, Communications Center.
  • The role involves determining the nature and location of calls for public safety, fire, medical, or other emergency services using computer-aided dispatch software.
  • Candidates are expected to receive and screen telephone and radio calls while documenting critical information for safety personnel.
  • The position requires a minimum of 1 year of experience in a similar role, and offers a salary of $45,000 per year.
  • UC Health is committed to fostering an inclusive, equitable, and diverse workplace for all employees.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Under the direction of the Public Safety Manager ,Communications Center, Call Center Representatives must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, then use computer aided dispatch software (CAD) to dispatch, track and monitor appropriate response for service. Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in progress to relay to safety force personnel; and documents critical information to maintain the location and status of Public Safety units in the field.




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