Summary of Position

The Dispatcher supports the Production Team by dispatching Truck Drivers (CDL and Non-CDL), for conveyance of materials in a safe manner, ensuring emails and phone calls are handled in a timely manner. The Dispatcher plays a critical role in ensuring goods are moved quickly and efficiently by coordinating the drivers make the best use of route time.

Essential Duties and Responsibilities

Maintains the day-to-day operations of the transportation team including meeting Production Team Member and customer needs.
Reads and responds to emails from stores, customers, and others, providing excellent customer service.
Dispatches Drivers in a safe and efficient manner.
Determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
Records and maintains files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
Communicates power equipment defects to Maintenance.
Coordinates with the Purchasing Coordinator to order supplies and equipment, issuing them to the team as needed.
Provides feedback to the Production Management team on day-to-day operations in an effort to maintain and improve business and resolve problems.
Maintains regular and consistent in-person attendance.
Models Ohio Valley Goodwill’s Fundamentals.
Performs other related duties as assigned.

Required Skills & Qualifications

High School diploma, GED or equivalent work experience required
One year of customer service experience or dispatch experience required
Excellent written and oral communication skills
Outstanding organizational and time management skills
Proficient in MS Office Suite
Ability to speak and read English proficiently
Ability to pass a background check and drug screen, where applicable for position

Physical Requirements

Ability to work in climate-controlled and non-climate-controlled environments
Ability to sit, stand, walk, bend, stoop, squat, kneel, and lift
Ability to type, use a telephone, and perform frequent computer-based work
Regular, predictable attendance is required

Working Conditions

Primary Environment: office based in a warehouse environment
Moderate noise levels typical of a warehouse environment
Driving may be required

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