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Cincinnati, OH - Full Time
Join Gateway Logistics, Inc., an expanding Logistics Firm, 5X Cincinnati Best Places to Work Nominee, where your success is driven by measurable goals, and a leadership team with 125+ years of industry expertise.
We are looking for an Account Manager who is responsible for growing and retaining their book of business of shipper accounts by delivering reliable, cost-effective freight solutions. This role acts as the primary point of contact between the customer and internal operations, ensuring service commitments are met, opportunities for growth are identified, and long-term relationships are built on trust and consistent execution. Managing the accounts that belong to this position includes being responsible for the end-to-end management of the Carrier Process including negotiation, track & trace, and relationship development with carriers; either directly and/or with the assistance of an Operations Specialist(s). T
What We Offer
- Competitive Base Pay (depending on education and experience)
- Monthly Commission plus Bonus potentialÂ
- Full Benefits Medical Dental, Vision, Life, 401K Match
- High-Energy Culture Collaborative team environment
- No Non-Compete We invest in your success, not restrict your future
Who We’re Looking For
- Required: 2-5 years of experience in freight brokerage, 3PL or Transportation Account Management
- Problem-solving mindset with a bias toward fast, clear communication during service disruptions
- Excellent communication and negotiation skills; comfortable managing multiple accounts and priorities simultaneously
What You’ll Do
- Â Serve as the day-to-day contact for assigned shipper accounts, managing the full lifecycle from onboarding through ongoing service
- Build and maintain strong relationships with key decision-makers at customer accounts (logistics managers, procurement, operations leads)
-  Understand customer’s needs and provide customized solutions
- Coordinate with carrier sourcing/operations teams to secure capacity and ensure on-time pickup and deliver
- Execute Customer Service standards and Carrier Process per company policy (i.e., customer communication, check calls, load coverage, etc.) either directly or with the assistance of an Operations Specialist(s).
Where: On-site role at 95 Glendale Milford Rd, Cincinnati, OH 45215
When: Monday-Friday 8:00am - 5:00pm.
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