Business Analyst, Customer Experience

Customer Experience Business Analyst

Cincinnati, OH  

Build an Aviation Career You’re Proud Of

At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.

As a Customer Experience Business Analyst, you’ll support the successful delivery, performance, and financial health of long‑term engine maintenance agreements within the MRO business. It blends data analysis, customer engagement support, and cross‑functional coordination to ensure customer commitments are met and program profitability is optimized. The analyst acts as a key partner to Customer Experience Program Manager, Customer Solutions, Finance, and Customer Service teams.

What you’ll do:

Data Analysis & Reporting

• Collect and analyze data to create standardized reports, dashboards, and visualizations for monitoring program KPI’s

Customer Engagement & Program Support 

• Partner with Program Leaders to track performance, identify trends, and recommend improvements to meet customer needs. 

• Support Customer Experience Program Managers in delivering high‑quality customer experience through timely reporting, issue resolution, and proactive communication. 

• Maintain strong working relationships with customer representatives and internal stakeholders.

Process Optimization & Tool Management 

• Create standardized templates and dashboards to improve workflow and Customer Programs operations. Ensure data accuracy and integrity. 

• Perform targeted data analysis as needed to support sector initiatives

Customer Contract & Commercial Support

• Interpret maintenance service agreements (license and repair agreements, etc.) and ensure internal teams understand contractual obligations. 

• Prepare program status reports, performance reviews, and commercial summaries for internal leadership and customer meetings.

Cross-functional Collaboration 

• Work with internal teams and other analytics resources to align on Analytics strategies

• Partner with Customer Solutions, Supply Chain, Engineering, and Finance to ensure alignment on program requirements and customer expectations.
• Track and escalate risks related to cost, schedule, material availability, or contract compliance.
• Facilitate internal readiness for upcoming shop visits, including configuration reviews, work-scope planning, and cost modeling.

Basic Qualifications   

• Bachelor’s degree in Business Management, Finance, Analytics, or related field
• 2 or more years of experience as an analyst in multiple business disciplines including working with Excel, Power BI/Tableau, SQL, and ERP systems (SAP, Oracle, or similar).
• 2 or more years of interpreting technical and commercial contract language.

Desired Skills

• Experience in aerospace, aviation, or MRO operations (engine MRO strongly preferred).
• Experience with engine maintenance programs (CFM, GE, Pratt & Whitney, Rolls Royce, etc.).
• Knowledge of engine shop visit processes, work-scope planning, and cost drivers.
• Project management or continuous improvement experience (Lean, Six Sigma).
• Excellent communication and stakeholder management skills.

Benefits that make life better:

• Comprehensive Healthcare

• 401(k) with 100% company match; up to 5% vested

• Paid Time Off starting on day one

• Bonus opportunities

• Health- & Dependent Care Flexible Spending Accounts

• Short- & Long-Term Disability

• Life & AD&D Insurance

• Learning & Training opportunities

   

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