CS Receptionist

ABOUT US

At the Cincinnati-Hamilton County Community Action Agency (CAA), we envision an equitable community where everyone has the tools and resources to be self-sufficient. Our mission is clear: through advocacy, high-quality programs, and strong community partnerships, our dedicated team is breaking down barriers to equity and opportunity while building self-sufficiency across generations. Our values guide us in everything we do: we serve with passion, collaborate as a team, have compassion for others, use our talents to do transformational work, and strive to continuously improve.

POSITION SUMMARY

The Receptionist at CHCCAA plays a crucial role in advancing our mission to expand opportunities and build self-sufficiency for our community members. This position is the first point of contact for clients who visit the CAA office seeking assistance through CAA’s Community Services Programs. The Receptionist is responsible for providing exceptional customer service, managing front desk operations, and ensuring smooth communication within the Community Services Department. The position supports the agency’s mission by fostering a welcoming and professional environment for all who enter. The ideal candidate will use their skills to embody our values and contribute to our vision of a thriving, self-sufficient community.

ESSENTIAL JOB FUNCTIONS:

• Greet and assist clients in a professional and courteous manner.

• Issue visitor badges and register visitors as required.

• Answer and direct phone calls, providing information about the programs and services offered through CAA’s Community Services department and connecting clients to the requested party.

• Provide support to community services staff by assisting clients with completing applications, scheduling appointments for staff intake and gathering necessary documentation for client processing.

• Maintain accurate records of client interactions and appointments.

• Place outgoing calls to conduct client service surveys.

• Coordinate with program staff to ensure smooth operations.

• Maintain reception area in a clean and tidy manner to ensure it is presentable for the public.

• Perform general administrative duties such as filing, data entry, and mail distribution.

• Handle confidential information with discretion and in compliance with privacy regulations.

• Assists with special events.

• Performs other duties as assigned.

The above statements are intended to describe the general nature and level of the work being performed by staff assigned to this job classification. This is not an exhaustive list of all duties and responsibilities. Additionally, CAA management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Required Education, Skills and Experience:

• High school diploma or equivalent; additional education or training in office administration is a plus

• Previous experience in a receptionist or customer service role preferred

• Experience working in a social services environment and familiarity with energy assistance programs is a plus

• Bilingual skills (e.g., English/Spanish) preferred but not required

• Strong computer skills with proficiency in Microsoft Office Applications (Word, Excel, Outlook).

• Experience working with diverse populations, including low to moderate-income families

Required Job Competencies

CAA Core Competencies:

• Passion for service to the community

• Compassion for others – empathy, respect, caring, kindness

• Collaboration and teamwork

• Commitment to continuous improvement

Position-Specific Competencies:

• Organizational skills – able to multi-task, prioritize work and perform duties with a high level of accuracy and attention to detail

• Communication skills – able to effectively exchange information with others through verbal, nonverbal, and written methods

• Dependability - Meets deadlines, works independently, is accountable, maintains focus, punctual, maintains good attendance record.

• Interpersonal skills - can effectively interact, communicate and build positive relationships with others

• Customer service skills - willingness and ability to provide high-quality support, assistance and solutions wherever needed

• Listening skills – active and empathetic listener with the patience to hear people out and understand their needs or concerns, even when they are under stress

• Problem-solving skills – can calmly and effectively recognize, assess and resolve issues

• Active learner - willing and able to continuously develop new knowledge and skills

Other Requirements:

N/A

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodation.

WORKING CONDITIONS:

• Work Location - 1740 Langdon Farm Road, Cincinnati, Ohio*

• Work Hours – 8:00 a.m. to 5:00 p.m. Monday through Friday*

• Onsite work is in a typical office environment

• This position is not eligible for remote work

* May occasionally be required to work in different locations or evenings and weekends to support delivery of program services.

Physical Requirements:

Ability to

• Use hands to manipulate, handle feel, and control items or equipment

• Talk and hear

• See and be able to read, write, and interpret written documents

• Lift and move objects weighing up to 15 pounds

The Cincinnati-Hamilton County Community Action Agency is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The Functions, Qualifications, Requirements and Physical Demands listed in this job description represent the essential functions of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The listed Job Functions do not necessarily include all activities that the incumbent may perform.

Your employment with the Cincinnati-Hamilton County Community Action Agency is entered into voluntarily or “at-will,” meaning that both you and the employer may end the employment relationship with or without reason, cause or notice unless otherwise prohibited by law. You are free to terminate your employment at any time, with or without cause. Similarly, C-HCCAA has the right to terminate the employee’s employment, or otherwise alter an employee’s position, duties, title or compensation at any time, with or without cause or notice. Therefore, the only employment relationship that exists is one terminable at will by either the employee or C-HCCAA.