Customer Experience Advocate

Overview

We are seeking enthusiastic and service-driven individuals to join our team as a Customer Experience Advocate. In this role, you will support clients by providing travel-related assistance, coordinating bookings, resolving concerns, and ensuring a smooth and positive customer experience from start to finish.

This position blends customer service, problem resolution, and booking coordination in a fully remote environment. No prior travel industry experience is required — training and ongoing support are provided.

Key Responsibilities

• Serve as a primary point of contact for client questions and support needs

• Assist with reservations, confirmations, itinerary updates, and changes

• Provide clear information and thoughtful recommendations

• Resolve service-related concerns in a timely and professional manner

• Research and verify booking options using approved systems

• Maintain accurate client records and documentation

• Communicate via phone, email, and online messaging platforms

• Participate in training and meetings

Qualifications

• Strong written and verbal communication skills

• Customer-focused mindset with strong problem-solving abilities

• Detail-oriented and organized

• Comfortable working independently in a remote environment

• Basic computer proficiency and reliable internet access

• Must be at least 18 years of age

• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain

• English communication proficiency

What We Offer

• 100% remote position

• Flexible scheduling

• Training and professional development

• Incentive programs and travel-related perks