Director of Clinical Operations

Job DetailsJob Location: Cincinnati, OH 45219Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $85,000.00 - $95,000.00 SalaryJob Shift: Full-TimeJob Category: Health CareJOB SUMMARY: The Director of Clinical Operations is responsible for the operational leadership and execution of PPSWO’s healthcare operations strategy across all family planning and ambulatory surgical facility (ASF) locations. This position ensures the delivery of high-quality, patient-centered care that advances the affiliate’s mission of health equity while maintaining efficient, compliant, and responsive clinical operations.  The Director oversees Health Center Managers and is responsible for driving excellence in service delivery, implementation of quality improvement initiatives, patient experience, operational performance, and clinical outcomes. The Director collaborates with leaders throughout the organization to implement strategic initiatives, standardize best practices, strengthen revenue cycle performance, ensure regulatory compliance, and support sustainable growth.   Through strong leadership and staff development, the Director fosters a culture of accountability, collaboration, innovation, and continuous improvement.  ESSENTIAL FUNCTIONS: Operations and Financial Management:   Provide administrative and operational leadership for all PPSWO’s health centers through direct supervision of Health Center Managers.  Assist in the development, management and monitoring of departmental and site budgets.  Collaborate with Patient Services leadership to develop and execute strategic plans that support clinical growth, operational excellence, and service expansion.  Ensure consistent implementation of operational processes, workflows, policies, and standards across all locations.  Monitor and evaluate key performance indicators, including productivity, access to care, patient flow, revenue cycle support, quality metrics, and patient satisfaction, and implement corrective measures when needed.  Identify operational challenges and work with Patient Services leadership to implement solutions that improve efficiency, patient experience, and financial performance.   Collaborate with Development and Finance teams to support grant reporting, program evaluation, and stakeholder communications.   Support organizational initiatives that expand patient access and strengthen service delivery.   The Director is accountable for achieving operational performance goals related to access, productivity, patient experience, workforce effectiveness, and implementation of affiliate healthcare initiatives.  Clinical Leadership and Oversight:    Ensure compliance with organizational policies, federal and state regulations, accreditation standards, and applicable healthcare guidelines.  Promote a patient focused culture that maximizes access, minimizes wait times, ensures efficient patient flow, and meets productivity and patient volume goals.   Lead monthly Health Center Manager meetings, including agenda development, communication of organizational priorities, training coordination, and dissemination of key operational information.  Collaborate with clinical and operational leaders to implement, and evaluate policies, procedures, and best practices.  Maintains, creates, and archives Patient Services forms in compliance with policies and procedures.  Work closely with operations and administration staff to oversee the efficient and effective implementation of clinical policies, procedures, and best practices   Participate as an active member of the Patient Services Administrative team and other organizational committees as assigned.  Staff Leadership and Development:   Recruit, mentor, coach, and evaluate Health Center Managers and other direct reports.  Promote a culture of excellence, accountability, teamwork, professionalism, and patient-centered care.  Conduct regular performance evaluations and ensure corrective action processes are implemented when necessary.  Support Health Center Managers to ensure the centers are properly staffed, and staff are effectively hired, oriented, trained, coached, and evaluated.   Support workforce planning, staff retention, succession planning, and professional development initiatives.  Delegate Responsibilities appropriately while ensuring accountability for desired outcomes.   Regulatory Compliance and Risk Management:  Ensure compliance with all applicable healthcare regulations, including HIPAA, OSHA, state licensing standards, and payer requirements.  Supports regulatory audits, site inspections, accreditation activities, and implementation of corrective action plans in partnership with Quality, Risk, and Compliance.  Implements operational controls and corrective actions designed to reduce identified risks   QualificationsMinimum Qualifications: Bachelor's degree in nursing, health administration, public health, or related field; equivalent experience considered.  Experience managing operations within an Ambulatory Surgical Facility (ASF) or Ambulatory Surgical Center (ASC).   Experience in reproductive health or related healthcare setting with responsibility for program implementation, operations, staff supervision, and budget management.   Demonstrated success leading multidisciplinary teams and developing high-performing staff.  Demonstrated ability to be responsive to changing priorities and simultaneously handle multiple complex initiatives.   Strong analytical, organizational, problem-solving, and decision-making skills.  Able to work flexible hours, including occasional evenings and weekends.    Able to travel Regularly between PPSWO health centers and other meeting locations.  Reliable transportation, valid driver's license, and appropriate automobile insurance.   History of defining problems, collecting data and information, analyzing problems and developing solutions.   Experience with Electronic Medical Records (EMR) systems and healthcare performance reporting.  Preferred Qualifications   Five to ten years of progressive healthcare leadership experience, including multi-site management.  Master’s degree in a healthcare-related discipline, business administration, public health, or a related field.   Bi-lingual.  Relevant work experience in non-profit.   Demonstrated commitment to health equity and understanding of the impact of racial inequities on healthcare access, outcomes, and service delivery. PHYSICAL REQUIREMENTS/WORKING CONDITIONS:   Ability to lift and /or move up to 25 pounds, sit, talk, hear, stand, bend, walk; use hands and fingers, handle or operate objects, reach with hands and arms; climb and balance; stoop, kneel, crouch, crawl, and use repetitive motions of the hands and wrists.   Ability to get to the work site; also, other PPSWO health centers and meetings when required.   May be exposed to communicable diseases and blood and body fluids that may contain HIV and/or HBV.     May be exposed to cleaning chemicals, offensive odors, and hazardous materials.     Planned Parenthood Southwest Ohio Region is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment.  We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, marital status, age, mental or physical disability, genetic information, application for workers’ compensation benefits, use of statutory protected leave, veteran or military status, pregnancy, union activity, or any other characteristic or status protected by applicable federal, state or local laws.  Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.