Field Service Technician

What you’ll do: 

• Troubleshoot machine downtime and perform overall machine assessments, and provide recommendations for repair or improved productivity. 

• Perform new machine start-up inspections and operations training. 

• Oversee onsite parts removal, installation and assembly. 

• Recommend parts and service solutions to improve machine uptime, maintenance and operation. 

• Provide written post-visit reports with a visit overview, observations, recommendations, and accompanying quote for recommended parts. 

• Based on field observations and customer feedback, provide Rotex Engineering with equipment design and feature recommendations. 

• Maintain a reasonable “on-call” status to answer customer questions via phone and email. 

• Perform other assignments or duties appropriate to the overall responsibility of the position of Field Service Engineer. 

• Assist in developing department documents, standards, and processes as necessary. 

• Other duties may be assigned.  

 
Basic Requirements: 

• Associate’s Degree in Engineering or related field; or 1-2 years related mechanical engineering/maintenance/field service experience; or equivalent combination of education and experience. 

• Ability to travel 50-75% of the time. 

• Intermediate knowledge and experience with Microsoft Office, particularly Word, PowerPoint, and Excel, and Outlook. 

Great to Haves: 

• Experience with Microsoft CRM preferred 

• Basic knowledge of Solidworks (3D) and AutoCAD (2D) or similar platforms preferred 

• Action/Results Oriented: Achieves high level, sustainable performance and results; is bottom-line oriented; steadfastly pushes self and encourages others to grasp ownership for achieving timely, quality, agreed upon results; is highly energetic; not fearful of acting with less than complete data and planning; seizes opportunities and acts upon them; displays a sense of urgency. 

• Customer Oriented: Understands and meets the expectations and requirements of internal and external customers; gets firsthand customer information and uses it to meet customers’ needs by providing the highest quality products and services; acts with customers in mind; develops effective relationships with customers and gains their trust and respect.  Clearly communicates the customer role in developing systems required to meet user needs and the importance of user involvement in the systems development process. 

• Analytical and Decisive: Uses logic and insight to solve difficult problems and create effective solutions; uncovers hidden problems; is excellent at analysis; looks beyond the obvious and seeks root cause of problems; makes decisions in a timely manner.  

Physical Demands: 

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employee’s ability to see near and far distances.