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Hotline Provider (281-Care) - 3rd Shift/Full Time

Talbert House
Posted a month ago, valid for 22 days
Location

Cincinnati, OH 45273, US

Salary

$18.75 - $21 per hour

Contract type

Full Time

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Sonic Summary

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  • The position involves providing prevention and education services related to substance abuse, mental health, bullying, and suicide, primarily over the phone.
  • Candidates are required to have a high school diploma or GED, with a preference for experience in a social services environment.
  • The role requires effective communication skills and the ability to interact compassionately with a diverse range of individuals.
  • This is a non-remote position that requires availability to work every other weekend, with shifts from approximately 11:00 PM to 7:00 AM.
  • The salary for this position is not explicitly stated in the job description.

Position Summary:

Responsible for providing prevention and education services in a variety of settings including on the phone.  May implement prevention services over a varied group of topics including substance abuse, mental health, bullying, suicide and other areas as necessary.   

Position Description:

  • Identifies and assesses needs of callers/clients
  • Provide crisis intervention, referrals and linkage to community resources
  • Utilizes supportive techniques and/or educational methods that are appropriate to caller and topic
  • Completes service documentation accurately and timely in electronic health record 
  • Provides both prevention and education services
  • Facilitates referral to and/or provides appropriate level of care
  • Develop, define and implement realistic and effective goals and plans for interventions
  • Collect, track and evaluate program data for fidelity and service quality
  • Adhere to professional standards as outlined by protocols, rules and regulations
  • Other duties as assigned
  • This is not a remote position

Required Knowledge, Skills and Abilities:

  • Skill in prevention and education techniques and interventions
  • Recognize unusual or threatening conditions and take appropriate action
  • Effective verbal and written communication skills
  • Ability to interact in a calm and compassionate manner
  • Ability to collaborate/interact with wide variety of people
  • Knowledge of code of ethics, conflict of interest and regulatory requirements
  • Demonstrate professional speech and behavior
  • Detach from client issues and view objectively 

Job Requirements:

  • High School diploma or GED
  • Prefer experience in social services environment or related education
  • Must be available to work every other weekend (Required)

Essential Functions/Physical Demands:

  • Positional: Driving in accordance with job duties assigned. Occasional standing and walking. Constant sitting.
  • Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.
  • Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.


1st Shift: Approx. 11:00pm - 7:30am. Every other weekend availability required.



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By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

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