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Description
The Host(ess) is responsible for providing outstanding customer service when guests arrive to the restaurant. This position is also responsible for taking and confirming restaurant reservations and maintaining dining room organization during all meal services.
Benefits
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed.
As a Part-Time team member of the Nook, you will enjoy:
- Free individual membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
- 1.5x your hourly rate of pay for holiday hours worked
- 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
- 35% off all Nook apparel
- Discounts on birthday parties, personal training, event space rental, and more!
- Discounts at participating local restaurants and businesses
Essential Job Functions
- Seat all guests in a professional and courteous manner
- Use necessary computer programs to book reservations
- Organize the host(ess) stand and make sure all menus and silverware are prepared for service
- Analyze the table layout to maximize server efficiency during service
- Answer telephone to book, confirm, or edit reservations
- Build relationships with restaurant guests to ensure customer satisfaction
- Work with back of the house staff to communicate guest needs if required
- Answer general questions about the restaurant from facility guests to encourage bookings
- Adjust table set-up as needed to accommodate large parties
- Complete basic cleaning and vacuuming of immediate area
- All other duties as assigned
Basic Qualifications
- 17 years of age or older
- Dependable transportation to and from work
- Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
- Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
- Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
- Authorized to work in the United States
- Previous experience in a restaurant or in a customer service role
- Highly dependable with a history of consistent attendance and punctuality
- Brings integrity to every interaction, takes initiative to jump in where needed, lifts up teammates to win together, and creates an environment where positivity and kindness shape every guest experience. If that sounds like you, learn more about joining our team on our careers page.
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