Position Summary

The Inside Sales Representative supports commercial execution and customer engagement across assigned accounts within a chemical manufacturing environment. This role partners closely with Outside Sales, Supply Chain, Customer Service, Product & Application Development (P&AD), Operations, and Finance to manage quoting, pricing, forecasting, and customer communication.

This position is ideal for recent graduates or early-career professionals (0–3 years of experience) looking to develop foundational skills in commercial operations, pricing strategy, and customer account management. SAP system interaction for this role focuses on pricing management and maintenance.

Key Responsibilities

Sales & Account Support

Support assigned customer accounts by responding to inquiries and preparing quotations
Partner with Outside Sales on pipeline tracking and customer engagement activities
Assistwith pricing administration and basic margin tracking
Maintain communication with customersregardingproduct availability and timelines

Order Alignment & Support

Partner with Customer Service and Supply Chain to support order visibility and alignment
Monitor open orders, shipments, and backorders; communicate updates to customers and internal teams

Provide basic forecast input based on customer demand trends
Support coordination across internal teams to ensure customer satisfaction

Standard Workflow (SAP/CRM-Aligned)

Receive customer inquiries or RFQs
Coordinate with internal teams to confirm product specifications and timing
Support pricing alignment with Sales/Commercial leadership
Generate andsubmitquotations
Maintain and update pricing in SAP (ECC/S4HANA) with guidance
Track order progress andassistin resolving service, pricing, orlogisticsissues
Maintain CRM updates and reporting cadence

Qualifications

Bachelor’s degree inBusiness, Supply Chain, Chemistry, Engineering, or related field preferred
0–3 years of experiencein inside sales, customer service, or commercial support (internships/co-ops applicable)
Interest inchemical manufacturing or industrial environments
Strong communicationand organizational skills
Ability to manage multiple priorities in a fast-paced environment

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