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Blue Ash, OH
Customer relations representative
KHC/PATIENT SERVICES REP 2-CONTACT CTR

KHC/PATIENT SERVICES REP 2-CONTACT CTR

The Kroger Co.

Posted 5 months ago, valid for a month

Blue Ash, OH, US

Competitive

Full Time

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Sonic Summary

The position involves answering patient inquiries via phone and email while entering data into Pharmacy applications and vendor platforms.
The role serves as the initial point of contact for patients, handling both inbound and outbound communications related to specific assigned areas.
Support for patient escalations is required, and the candidate will also act as a mentor for the Patient Services Technician role.
Candidates should demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
A minimum of 2 years of experience is required, and the salary for this position is approximately $45,000 per year.

Answer patient inquiries through telephone calls and/or e-mail, problem-solve with patients and enter data into Pharmacy applications and vendor platforms. Serve as the initial point of patient contact, both inbound and outbound related to specific assigned area. Provide support for patient escalation and serve as a mentor for the Patient Services Technician role. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety

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