Liability Senior Claim Representative/Claims Specialist

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Great American's Embedded Solutions group is a newly established team focused on launching innovative insurance products such as Single-Family Renters and Multi-Family Renters programs.

The Embedded Solutions Group is hiring a Senior Claim Representative! Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be onsite four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Own liability claims from first notice of loss through resolution.
• Manage a high-volume inventory of contents claims while delivering an exceptional and seamless customer experience.
• Plans and conducts claim investigations to confirm coverage and to determine liability, compensability and damages.
• Maintain regular communication with claimants, vendors, and other parties throughout the life of the claim.
• Review and analyze estimates, receipts, photographs, and supporting documentation to evaluate claimed damages.
• Determines and negotiates appropriate claim settlements/reserves within prescribed authority.
• Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
• Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
• Performs other duties as assigned.

Job Requirements

Education

• Bachelor’s Degree in Business Administration, Risk Management & Insurance, Finance, or a related field; or equivalent professional experience.

Experience

• Generally, a minimum of 5 years of experience in property and casualty claims handling
• Previous experience handling claims and working in a fast-paced environment.

Qualifications

• Works within significant limits and authority on assignments of higher technical complexity and coordination.
• Demonstrates strong analytical, negotiation, and problem-solving skills.
• Demonstrates knowledge of insurance policies, coverage, and claims handling procedures
• Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims.
• Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations.
• Proven ability to handle confidential information with discretion.

Business Unit:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.