Ohio Rise Care Coordinator

OhioRISE Care Coordinator

The OhioRISE Care Coordinator provides family-centered, community-based care coordination and high-fidelity wraparound services to children and families with complex behavioral health and system-of-care needs.

In this role, you will partner with children, families, and their support networks to identify strengths and needs, develop individualized care plans, coordinate services, and build a team of providers and natural supports around each child. Care Coordinators develop crisis and transition plans, conduct ongoing assessments, and help families successfully navigate multiple systems of care.

This position is ideal for a compassionate, culturally responsive professional who enjoys building relationships, coordinating complex services, and helping children and families access the resources they need to thrive.

Key Responsibilities

Family-Centered Care Coordination

• Deliver structured service planning and care coordination using high-fidelity wraparound models.
• Partner with children and families to identify strengths, needs, goals, and natural supports.
• Develop, implement, and regularly update individualized, family-centered care plans.
• Develop crisis safety plans and transition plans with families and their support teams.
• Conduct comprehensive assessments, including the Child and Adolescent Needs and Strengths (CANS) assessment.
• Facilitate Child and Family Team Meetings and ensure services remain aligned with established care plans.
• Support children and families as they transition between systems and levels of care.

Community Collaboration & Resource Navigation

• Connect families with community resources, natural supports, and appropriate services.
• Maintain working knowledge of local systems, including health care, behavioral health, education, juvenile justice, and other community resources.
• Develop and coordinate wraparound teams based on each child's individual strengths and needs.
• Collaborate with families, providers, schools, community agencies, and other system partners to promote continuity of care.
• Advocate for children and families while promoting culturally responsive and strengths-based services.

Caseload & Documentation Management

• Manage assigned caseloads, with ICC caseloads of up to 10 and MCC caseloads of up to 25.
• Conduct required initial face-to-face visits within established timeframes.
• Prepare meeting agendas, document meeting notes, and maintain timely and accurate records.
• Complete required documentation in compliance with agency, regulatory, and program standards.
• Ensure timely delivery of services and meet established caseload and productivity requirements.
• Maintain fiscal and administrative responsibilities associated with assigned services.

Professional Development & Quality

• Participate in required training and ongoing professional development.
• Maintain CANS certification and required competencies.
• Participate in quality improvement and process improvement initiatives.
• Stay current on best practices related to children and families with complex behavioral health needs.
• Demonstrate cultural responsiveness and a commitment to serving diverse populations.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Social Work, Counseling, Psychology, or a related field from an accredited college or university.
• Minimum of three years of experience working with children and families.
• Experience working with children and families experiencing serious emotional disturbance, trauma, co-occurring mental health and substance use disorders, and/or involvement with multiple systems of care.
• Strong understanding of complex family and community systems.
• Culturally responsive approach with experience managing complex cases.
• Strong communication, organization, problem-solving, and relationship-building skills.
• Ability to work independently while collaborating effectively with families, providers, and multidisciplinary teams.
• Proficiency with Microsoft Windows and standard Microsoft Office applications.
• Valid driver's license and ability to safely operate a motor vehicle in changing weather and community conditions.

Compensation & Benefits

Pay: Starting at $45,000/year, based on qualifications and experience.

At Best Point, we believe taking care of our employees is essential to taking care of our community. That's why we offer a comprehensive and affordable benefits package designed to support your health, financial well-being, career growth, and work-life balance. Our benefit costs are approximately 38% lower than those of other organizations our size, helping you keep more of what you earn.

Health & Wellness

• Medical, dental, and vision coverage starting as low as $27 per paycheck
• Health Savings Account (HSA) with employer contributions of up to $1,200 annually for 2+ person plans
• Flexible Spending Account (FSA)
• Free preventive care and wellness programs
• Employee Assistance Program (EAP) providing confidential emotional, financial, legal, and personal support
• Optional pet insurance

Financial Security

• Competitive 403(b) retirement plan with up to a 4% employer match
• Employer-paid life insurance valued at 2.5x your annual salary, up to $300,000 — 100% paid by Best Point
• Short-term and long-term disability coverage
• Public Service Loan Forgiveness (PSLF) eligibility, along with educational loan forgiveness support and resources

Career Growth & Development

• Free continuing education opportunities and professional development
• Tuition reimbursement opportunities
• 10% tuition discount for online programs through the University of Cincinnati
• Leadership Academy and professional development programs at no cost
• Interest-free personal computer loan program
• Employee referral bonus program with payouts of up to $1,000

Tools & Resources to Support Your Work

• Company-issued laptop
• Mileage reimbursement for eligible work-related travel
• Technology and resources to support community-based service delivery

Time Away to Recharge

• Generous paid time off package — up to 34 days off in your first year for eligible employees
• 10 paid holidays annually
• Paid parental leave for birth, adoption, and foster placement
• A work environment that supports healthy work-life balance and personal well-being

Work Environment

This is a community-based position with services provided across office, school, neighborhood, and home environments. The role may involve working with children experiencing behavioral and emotional challenges and may include exposure to shouting or verbally or physically aggressive behaviors.

Employees may occasionally work in unclean environments or unfamiliar areas of the community and should be comfortable traveling throughout the service area.

Physical Demands

The physical demands described are representative of those that must be met to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The position regularly requires sitting, standing, walking, bending, and lifting up to 50 pounds. The employee must also be able to safely operate a motor vehicle in changing weather and community conditions.

Our Culture

Best Point Education & Behavioral Health is Greater Cincinnati's most prolific nonprofit specializing in education, behavioral and therapeutic health services, and autism services for vulnerable and at-risk youth, their families, and caregivers.

We are committed to creating an inclusive environment where employees can grow professionally while making a meaningful difference in the lives of children and families.

Best Point is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected category.

Apply today to build your career while making a lasting impact on children and families in our community!